Kyle PAtterson and another girl who works there ( sorry don't know her name) we're very good to me. The woman helped find my keys . Kyle was great at explaining what they would do, how much it would cost and how long it would take. I decided to wait in the nice waiting room and they finished early. Very pleasant experience an excellent service on my car!
Never received a call once the service was complete due to Comcast blocking the Service Center phone number because it comes from out of state. This information came from your service rep, Shawn. If your rep knows you have this issue, then I’m guessing management also knows this call blocking issue exists. If that’s the case then why hasn’t management worked this issue? This is flat out crappy service. I wasted five hours of my day waiting for a call that never came. I had to call your service department to find out. Your service representatives should at least be verifying the contact number is not a Comcast number until you get the issue fixed.
We have been planning to buy a car and I just got my driver’s license so decided to visit Honda Burien, WA bec I wanted to actually see the car I’ve been dreaming of, the Molten Lava CR-V 2018. Dann Frias was amazing, he never gave us hard time and explained all the things that we needed to know regarding the vehicle. He really helped us to the best benefit we could get to buy a car, I absolutely recommend Dann to all who are planning to buy a car. Just ask Dann. Justin was excellent, really fast processing the papers. Thank you very much guys, you made my dream into reality. Two thumbs up to you guys and to the whole group.
We bought our 5th or 6th vehicle from HOF and had a pretty good experience. It is always a challenge to meet on price but that seems to happen at all dealerships. Our salesperson was kind enough to bring the final paperwork to our home since we were unable to get to the dealership during their regular hours. (We live 2 miles from them.) If you need a vehicle ask for Raj- he delivers old style customer service like courtesy phone calls and he always follows up on email.
Customer service is top notch every time I have ever been here. I like that the same person that welcomes you and gets mileage from car stays with me through entire process until my car and I leave.
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