I worked with both Joe and Leland when trying to buy my first car, and they were both very helpful and friendly! They made the process very easy, and made sure I was comfortable with everything before leaving the dealership! I would definitely recommend both of them for anyone buying a car!
by Quesada's Limo from Saint Francis, WI
January 10, 2019
Impressive exterior and interior vehicle. Gas saving. Cameras actually help rear parking. Seats customize as I prefer. Running day lights great. Rear window wiper helpful. Interior air adjusts very well. Leasing now. Purchase is probable. Safety features get five stars.
I have appointment for service. Stood and waited for over 5 minutes for someone to approach or help me but nobody came. Two staff was there by the computer. I tried to talked to one n i have to say excuse me twice before he even answer and look at me. He said that someone will come and talk to me when someone is available. A few minutes later same person I talked to approach me and asked what he can do for me. Didn't even say hi. After my service is done he said your air filter is dirty n hand me my keys n left. Didn't even tell me where my car is n i have to look for it. Very bad customer service. Unbelievable.
I wish I never leased this car!
by Supernova from Lebanon, NJ
December 28, 2018
I had a 2015 Civic and needed something with more interior space, so I thought the HR-V would be the answer. The seats in this car are the most uncomfortable seats I have ever sat in. There is no lumbar adjustment and the lumbar is far too pronounced to sit against without causing pain. I contacted my dealer and Honda customer service and have gotten no assistance from either. I caution anyone not to purchase this car! Do yourself a favor and get a Civic.
Without a doubt, our car buying experience at Brookdale Honda was the best we've ever had. We had the pleasure of working with both Ben and Joe Hartzen, providing us with a level of service we will not soon forget. Not only was the process, start to finish, extremely efficient...they were fair, honest, and truly authentic! A gold standard in customer care. We're happy to report we are in love with our Honda CR-V.
It's a wonderful thing, finding a trusted sales team, as well as a new go-to dealership. Thank you!
Best Car I’ve ever owned
by Meaghan SC from Charleston, SC
December 6, 2018
This car is awesome and drives really smooth. It’s carrying capacity is great and completely meets my lifestyle needs and desires. I constantly get compliments about the look and design of my car.
Carmax was a great place to purchase a vehicle. Friendly no pressure atmosphere!
The people in the business office, especially Alex, were very helpful and pleasant. Ryan, my sales guy was awesome as well.
Saved Me In An Accident
by NiVoo from Berkeley
December 27, 2018
I am so grateful for this car. I met an accident today and luckily I did not get super injured. I was hit from the back and the seatbelt kept me in position. The other car behind me got totally smashed but my car was only damaged in the back. If it wasn't for a strong car like this I wouldn't be alive today.
I requested an on line quote on a 2016 Honda Accord and got an almost immediate reply with a very competitive offer. I liked the up front approach taken with the offer.The offer was significantly lower than the No haggle Walser dealer in the Twin Cities area. The follow up was appropriate without being stalking. I ended up purchasing from my local Honda dealer who priced matched and wasn't a 100 miles further away. I almost felt guilty about not purchasing from Brookdale as the on line process was so smooth. I don't usually do reviews , however this was a very pleasant experience. I will be contacting this dealership again in the future for my next vehicle purchase.
Perfect size for me
by Nts from Birmingham
December 3, 2018
I love it! Plenty of room inside but not too big outside. Good dashboard layout. Comfortable ride and heated seats. Fits my needs perfectly. Great choice between the Fit and the CRV, both of which I have owned.
We regularly use Brookdale Honda for repairs. We had a problem with our hybrid battery. They diagnosed and replaced the battery in a timely way. They recommended some service that we had not had done recently. Their loaner car service was swift and easy to use. We will continue to use them for our service and repair on our two Hondas.
by sweetokie20 from Oilton,Ok
December 1, 2018
This car is high quality and really engineered well. Honda really listened to their customers and there wants and needs. This vehicle is top notch.
Dan Johnson was an absolute pleasure to work with! If you are looking for the best sales experience, I would highly recommend him to anyone. I love my new Accord and am really pleased with this dealership overall.
The most comfortable car I have ever owned
by Deb from Poughkeepsie, NY
November 28, 2018
Having bad knees I had to have a car that was easy for me to get in and out of. I test drove and tried to get in and out of over 50 cars before I bought my HR-V. It is perfect and truly the most comfortable car I have ever owned.
Natasha was excellent in understanding our goals for purchasing our new Honda Pilot including our list of "wants" and "pricing". She is an excellent sales person and Hopkins Honda is very fortunate in having her to represent their establishment. Not only did she follow-up on key issues regarding the selection of extra's but also on the final pricing. Her knowledge of how the vehicle preforms (new safety features and electronic devices, smart phone hookup, etc.) was definitely evident after she spent a good hour with us before we left the dealership with our new vehicle. Excellent job Natasha!
We really enjoy this vehicle immensely.
by Charles from Staunton Virginia
November 28, 2018
This suv meets all of our expectations and then some. Roomy, stylish, economic, and extremely practical. Fits in the garage perfectly. It handles well on turns and feels very safe. Love the two tone aluminum wheels with the green paint. Oh did I mention SiriusXM radio! Very cool!!
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