Found a few cars I was interested in online. Called and was told how online works, but I was visiting Houston area the following week, so I decided I wanted to just go to the dealership. I was very impressed how easy this process was. After test driving four cars decided on the Maxima (my third Maxima). Was told it was not ready to roll and it would take a few days for it to be ready. I told the salesman that we were leaving Houston in three days and I needed to take the car with me. Thank you Sergio for making sure my car would be ready and texting me with updates, as I asked about the deadline promised.
Rees was my greeter and was an excellent source of information and sales expediter. Rees explained the CarMax process and then Listened to the car features I required. He did searches of car max inventory, searches of manufacturers’ sites for additional info, and requested transfer of a vehicle from another location. There was no pressure to buy (CarMax has a five day return policy). Paperwork was efficient, and I even got help getting both the car I bought and the car I arrived in home. It was my first solo car buying experience so I especially appreciated that I got a car that suited me at a fair price and no hassle
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Bought a new Accord from John Eagle Honda, and have never had a better dealership experience! Everyone was incredibly nice, and helpful. Usually I get irritated when shopping for a car, but JEH made the process a breeze!!!
andy was very helpful. only comment is to see if we schedule an appt, if that means we start the service then or somehow improve the overall service time. not sure how feasible this might be but thought i'd ask
I bought my car from John Eagle in July and had a great experience, but it was my recent service visit that brings me to this site. Four months after purchase, I encountered some road debris and lost two tires. Thanks to the great John Eagle warranty, I was covered for a tow and complete fix. Unfortunately, the Honda dealer closest to the incident was NOT John Eagle. There was a problem with the tires and the dealer wanted to do nothing to address the problem-except charge me to fix it. I went to the folks at John Eagle and everyone I encountered wanted to and eventually did work with me to make it right. It was not easy and it was not cheap to them, but they did what the other dealer would not do-they made it right. Thanks to technician Jessie Eskind & Service Director Shawn Smith in particular for renewing my faith in customer service in America. THANK YOU!
We brought our 2008 Odyssey to have the rack and pinion assembly and the tie rods replaced, along with having the brake system flushed. The vehicle looks and feels like new. In addition to getting us the best possible price on the repairs and accepting our 15% off coupon, Mike Ma arranged for our loaner car in advance, so my wife was able to get in and get out and not miss a beat with getting the kids to and from school and going to the grocery store. Mike has consistently demonstrated excellent customer service and is the reason we will continue to come back to John Eagle.
Completely satisfied with this purchase. I went in to see Jesse Acosta with a specific car in mind, he didn't try to show my anything else, just let me look at the one I was interested in. Very friendly, very knowledgeable, He wasn't just looking to make a sale, he wanted me to get the best car for me. It turned out the one he showed me was the best, and I was happy to do business with him.
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