I bought my car from Skip and he was the best. Very easy to get along with and the whole process was smooth. This was my first time buying a car and everyone was so helpful. I recommend to everyone now.
Kind of pricey, but no more than any other dealership for repairs. Explain exactly what they are doing and the cost and how long it will take. Polite, not rude like some CR dealers who sell Hondas. They are not pushy about routine maintenance and if you should do it immediately or your car will fail. No scare tactics.
a preface: I hate car buying experiences in general as have had bad experiences the last 30 years. Given that, I was really glad to have gone here (the salesman Breck in particular) to make it a non stressful event for me this time, and also my previous purchase also a few years ago. Price was really good and no haggling needed nor desired on my end. I dont usually do surveys of any kind, but I would recommend this dealership for sure.
My letter from Honda said the airbag recall service would take "approximately forty-five minutes". I was called to pick up the vehicle six hours and forty minutes after leaving it. I waited over one hour for a shuttle ride before finding alternate transportation.
When we set out to buy our small SUV, I was certain we'd walk away with the CR-V. We specifically looked for dealers we knew wouldn't strong arm us into a purchase and were willing to work with us despite our not being immediately ready to make our purchase. Billion's staff did just that. They were professional and willing to go the extra mile to ensure we had a great feel for the CR-V (the vehicle I was sure we would end up with). We elected to go with the Mazda for some of the features it had and feel of the vehicle. However, we loved our experience at Billion Honda and would recommend this dealership to anyone.
The service crew always does a good job, are courteous and prompt I appreciate being able to get a ride home. However, the waiting room is ridiculous. There are only a handful of seats; yesterday it was standing room only and there is almost no place to stand. The room is a fairly unpleasant place to have to hang around, especially since the limited seats available are within a few feet of the mensroom door. By comparison, the competing Toyota waiting room is luxurious with lots of space and conveniences to make the wait pleasant.
I had great service from the staff at Randy Kuehl, as always: friendly and fast. And while I???m grateful they provide a shuttle service, the driver this time was way too dependent on an inefficient GPS system in the van and wasn???t inclined to listen to the locals who tried to provide appropriate directions to their destinations. A minor annoyance, but still. I do appreciate the service on my car, though!
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