We once again decided on a Honda Touring. Alex from the financing made the buying experience pleasurable. I will use this dealership again. Our experience at Honda Autonation East was excellent. Alex was very friendly, helpful, and honest! He gave us a great deal on our new Honda Accord Touring. We did not feel rushed at all!! So happy with our purchase! Thank you Alex to make this happen, To Ernesto the sales person who always there and assist us and also to Jocelyn.
This time I made an appointment, because the last time I was ignored and I left. The service was good and in good time span. My only problem is when you offer someone a lifetime warranty all the facts should be given or contact should be read so there are no surprises. I would not have gotten the warranty if I had read the contract. I received contract when I was leaving and everything was paid for.
TJ was extremely helpful, and was very kind. He was patient even though it was getting late, and made us feel like we were making the right decision buying a car with Honda. TJ was knowledgeable, friendly, and made my family feel welcome. He is a model employee, and he made the experience enjoyable.
Quick efficient, Pedro explained the service process very well. Knowledge concerning my car and the requirements for service. Friendly and professional! Highly recommend this dealer for purchase or service.
Pedro and the Service Dept. team put the Merry back into my Christmas this month. The team at Honda West will go the extra mile for loyal customers, such as me, and care about my car service experience. This means so much more than making a buck and I respect them for it. Thank you for making my Christmas a merry one!!
by Tracy & Candace Mayfield from Las Vegas, NV
December 3, 2018
Jilmar Esperanza was our salesman. Jilmar was very knowledgeable, professional, and accommodating. Jilmar was very friendly and patient when it came to explaining the functionality of our vehicle purchase. We were very fortunate to have Jilmar as our salesman.
Leased a brand new Honda Civic from Honda West. Antonio was very helpful and exceptional with his customer service and knowledge of the product. The entire process was flawless from picking a vehicle, all the way through the signing. I will recommend Honda West to all my friends and family and will be back for all of my service and future purchases. Thanks again Antonio!
I repeat: Excellent customer service.
I only suggest that you allow appointments and consultations online but in Spanish.
José attended me professionally. I would like to return and be cared for by himself.
This is a convenient location and a nice waiting room the service did not take long and the employees were very professional and friendly the coffee machine is great the place is very clean and comfortable while waiting I used to go to Findlay Honda for service but this location is much better and closer to my home and work just
want to say thank you guys for your help your awesome
I am very satisfied with the customer service rendered to me special mention to Pedro of Honda West. He is very knowledgeable and he sees to it that everything will be good to go when you leave the branch. Kuddos to this team. I recommend this Honda Service Center to all readers here. You will not go wrong.
I brought my CR-V in for a broken shifter button after 22,000 miles. The part is a cheap plastic piece that should not be used in a place where having it fail could leave you stranded. I also inquired about the engine issue that was reported on by consumer reports. The service rep said he hadn't heard of it which I found surprising considering it could be a major problem affecting Honda's best selling vehicle. He also hadn't heard of the shift button issue but the parts department said they were stocking the part because they were failing regularly.
I also brought the car in for an oil change. It uses a full synthetic and they put a sticker in my windshield recommending another change in 3,000 miles. Since Honda says every 7,000-8,000 in the maintenance reminder I find this a cheap tactic to make a buck off of people who don't know any better.
I've previously had good experiences here so I wouldn't say I wouldn't recommend them yet but I'm more weary of them now.
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