I bought a car about 3 days ago and have been meaning to do a review, so it’s a bit delayed but I wouldn’t miss this opportunity to talk about how wonderful my experience at Southbay Honda was. We all know the car buying process can be very stressful, however My experience was the complete opposite. I had the pleasure of working with Dakila, Kenny, and Jordan. The moment I walked in Dakila greeted myself and family with the warmest smile and told us we’d be taken care of. Kenny was Great he kept myself and my family accommodated with refreshments, all while constantly checking on us and even provided us with refreshments. Kenny And Dakila worked hard to get me the best deal they could. Last but not least there was Jordan, he was very patient and funny. I love my 2018 Honda that i purchased and I could go on and on about how amazing the staff here are!!! Thank you Southbay Honda for making my experience one to remember!!
Alex and Ting were fantastic throughout the buying process. Ting found the vehicle that I was looking for and offered a competitive price. Alex served us through the test drive and explanation of vehicle features. Zack was great in the finance and paperwork stage. I give them all a ten for their efforts.
I was absolute happy with customer service and how easy process they made for my purchase. Kal was most helpful and wonderful person from the beginning at providing all the details on cars, help with purchase, communication through phone and email.
Experience has been great during the 3 hours from stepping into Honda Stevens Creeks to walking out with a new minivan. Richard Chan provided an excellent customer service and assistance toward the whole process experience. Highly recommended! Richard is your guy if you need a new Honda.
Just happen to come across this location and I found it to be one of the best in the East Bay. Walked on to the lot and was greeted by Z. He was happy to show us what we where looking for and then stepped away and waited for us to ask our questions. It's nice when a dealership and sales person knows that the car sells itself. I recommend this place for all serious buyers. Great Experience!
Thank you Ronald Smith for assisting me with my car for a routine checkup! Everything is running smoothly and I couldn’t be happier with the fast and prompt service. My car was done in less than and hour and a half so I was able to pick it up before shop closed. So again, thank you!
Since becoming Ocean Honda, this dealership has become so friendly and helpful. I had my car serviced and they worked diligently to fix the problem quickly. They were informative throughout the process and realistic on price and timing. The General Manager, Joe and Service Manager, Lisa went above and beyond to make sure I was satisfied with my service. Thank you Ocean Honda of Burlingame!
clever haggling on their behalf... almost dishones
by pablo moreno from San Leandro
December 1, 2018
walked in with a budget and a out of the door price we worked out with the salesman. we then got transferred to the finance guy which is where the clever haggling began. they first started us off with a 8.0 % interest which i thought was normal because my dad had bankruptcy on his record... little did i know bankruptcy lasts 7 years on his record so it shouldn't have shown up. so we went into the finance department with a monthly payment of 250 and financing $9900. after dealing with the finance guy, our payment remained the same but the finance amount went up to $11,500 but kept the monthly payments the same and adding a maintenance package. we didn't want the maintenance package but he only increased our bill by $3. how did he do that? he lowered the interest and insisted that honda "buys down" the interest to help out the customer. so he lowered the interest from 8% to 3% to " help us out". I was blindsighted and realized he could've given us this interest rate since the beginning and lowered our bill without having to buy the maintenance package. He tacked on the maintenance package onto the principal bill and made it seem ok as we were going to pay the same price as we were receiving with the 8% interest. Very clever on their behalf. Beware. Do not think they are doing you a favor by "buying down" the interest. It is a way of upping your principal bill without realizing it.
Amazing service!!! Great manager and super helpful dealers! Definitely the place to go if you want a car. At Ocean Honda, cars are sold at a reasonable price by friendly staff. Our dealer, Alder Lee was very friendly too. The manager was also quite great!
Good deal for a first time buyer but a few things are missing on the car we purchased but luckily they knock off $200 off the msrp
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