One day I was up on a hill I saw dull markings all across the top on both sides except in the middle. Manager said they were caused by the wind! Several other people confirmed the marks were made by a buffer including a paint shop so I stopped going to Mission Valley Honda. After two years my car developed a major problem so I went back to them and discovered there were all new people in the service department which made me very happy. The old ones always though I didn't know what I was talking about. My service person was Joseph De La Cruz. He was great. Very attentive, through and patient. He listened to all my concerns. He kept my car so he could order new parts and old parts could be removed so the car could be repaired the next day. He arrange for me to be taken home and picked up when my car was ready the next day. He made sure my car was ready in time since I needed the car. He is very knowledgeable and never gave me the run around. I highly recommend Joseph. He has restored my faith in Mission Valley Honda to take care of my 2004 Pilot!
Awesome service. I wanted a Scion Iq, didn't wait that long for service from Jackson. Nice guy. I took the car for a test drive. Afterwards did the paperwork no BS just processed the paperwork for my trade in and the used car. Was out of there in less than 2 hours.
I purchased my new Honda from DCH Honda of Mission Valley. I worked with Sean and had a beyond exceptional experience. Sean was very quick in responding to me before I even made a trip to the dealership and upon my arrival he came right out to greet me. The car I had inquired about was already pulled up to the front and Sean was ready to answer my question. We took the vehicle out for a quick test drive and I made a decision by the end of the day. The paperwork process was quick and painless and everybody who had a hand in my sale or even passed by me in the dealership was extremly friendly! I would defiantly recommend this dealership to a friend and if I ever purchase a new car in California I hope Sean is still available to work with!
Thank you for making our our experience wonderful at the DCH Honda of Mission Valley, you have a wonderful atmosphere which is made more so by the warm and friendly attitude of all the team. Special mention has to be made to the extremely efficient and friendly young man whom we got to know - Omar- who were always helpful and eager to give excellent assistance. I received excellence service from the moment I walked in the door. ... Thank you again for a great experience.
I came by twice to see a used car on the lot. The first time, no one even looked at me. Strangely, I would normally love not being bothered, but this time I had some questions so was a little annoyed by it. The second time I came to see the car I had emailed the internet salesperson about it and asked if I could come by for a test drive. He did not respond, so I showed up at the lot 2 days later. Another salesperson helped me because the internet guy was busy. I waited for about 20 minutes until he was finally off the phone. Once I connected with him he was great to work with, but the waiting and lack of response was not great.
Amazing!!!! Period if you have at least 2000 to put towards a car your good. I went to 3 other dealers 2 being Honda and was told flat out" we can't help you or you will need more money or a Co signer" I spoke to hector from day one told him my situation told him about my car, he went above and beyond to help me and deal with my crazy work schedule! Jeff the manager hoped on board to help me as well to get a car and start what I thought painful process of being told yes till the last minute to hear what the others all said."we can't help" then Scott pulled some strings and got me the loan..that's all I needed to get a new car and my credit back on track! These 3 men are outstanding and if you think you can't do it...there's hope I'm now happy single owner of a car :) AND their personalities made time fly by.
I am a returning customer to Honda Mission Valley. This dealership is outstanding. They promise to give you a great deal and they deliver on that promise. The sales people are courteous and want YOU to be happy. This is why I returned and see so many others doing the same. As with negotiating any car sale, you need to do research before going in to buy. Thank you Honda Mission Valley for another great car buying experience!
My wife and I had a wonderful experience at this dealership. The internet manager "John Le" was very helpful, outstanding in helping us have one of the most smooth car-buying experience ever. The place is clean. Even we didn't buy extra stuff, the saleman "Scott" was very professional and respectful. We appreciated it.
Sales rep: Lalo was awesome; felt like family
Big Boss man; Awesome; did all he could for me to be able to drive out with my new car!
Gentleman with contracts to sign; Awesome, he totally had a calming effect to him; I was pretty nervous.
Gentleman in an office(Maybe Finance head) was awesome aswell cause he heard I was pretty anxious and he came out and reassured me.
I was able to "bum off" an apple from Lalo(Sales Rep).
The service staff come out to greet me as I pulled into the service department. They all were courteous and addressed the problems I had with my SUV. It is rare to go to a service department and be greeted as you come in. You usually have to go look for someone to help you. Great job Service Department. Excellent Team Work
The Sales Associate & Finance people were so helpful. This is our 1st Honda purchase, so we had a lot of questions. They not only answered all of our questions, but when above & beyond our expectations. They successfully obtained the color Honda CRV that we required and made the warranty package match our needs. Our experience was so pleasant and I look forward to purchasing my next lease from Honda. We love our purchase. Thank you!
The Internet Manager, Tom, was very professional and courteous. He beat the lowest quote I got from Edmunds.com and even gave me a military discount on top of that price. I was in and out in less than an hour, no haggling and no stress. Thanks for the great service. I highly recommend this dealership!
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