I found a suv that I was interested in buying online. I made an appointment to view it and ended up buying it. I had a great experience here from the time I walked in. Everyone was attentive and answered my questions to my satisfaction. The service department also was great when they replaced the tires. They gave a ride home and back because of the length of time it took. I would have liked a higher trade in value for my car, though. I know it was worth more than I was given.
Excellent customer service care by all department staff members at Victory Honda. Sales lady greeted me at the door and we drove my car into the service area. The service department greeted me,offered and brought me something to drink. The service crew took my car and directed me to the Cafe area. No Long wait service was done right away.
Scheduled an oil change for 1030am on a Saturday. Was told it would take an hour and a half because of the amount of walk-ins, but we would be given priority because we had scheduled our maintenance. They have a nice waiting area and an area were they will make you food and snacks, free wifi and charging stations for your phones and tablets. Took almost exactly an hour and a half as promised.
The service center appears to be back to its previous excellent level of repair and customer service. Repair completed with free loaner car given (as repair was expected to take over 4 hours). Staff was extremely polite. Will use this service center again.
Joey Demilio contacted me as promised when the type of car I was looking for came in. Even though at first I wasn???t sure about the type, he didn???t pressure me but worked with me to make sure I got what I was looking for. I would recommend him in the future.
It was a joy dealing with Joey on the purchase of our used Acura.Joey was very helpful on all levels of the sale & service of the SUV , also made it very easy for me to return my lease .On the purchase of my next auto I want Joey of SUBURBAN ACURA to be my sales person.
I recently purchased a used Subaru Outback from the Honda dealership. Joey made the buying experience quick, simple, and I appreciated the trade-in transparency as well. If you are purchasing a vehicle from the Subrban Honda dealership, I recommend seeing Joey for a seamless buying experience.
I had a great and professional salesperson name Thomas Robinson. Due to my crazy schedule, he was very accommodating. We communicated primarily by email. I told him the car I was looking for and he listened closely and had one delivered to the dealership.
Go to Honda of Troy and ask for Thomas Tom Robinson.
Always a pleasant experience to deal with Troy Honda service department. Service is done in time promised. Everyone you deal with is knowledgeable and friendly.
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