What an amazing experience! My son found a car he wanted and we had financing through our credit union, however, they only do 90% loan to value. We walked in and told Matthew where we needed to be on price and he made it happen just like that. We had been told by 2 other local dealers that 90% was ridiculous and they couldn't meet us.
On a personal note, Matthew is an AMAZING person. He was responsive to our request and even drove the car to our mechanic to let him check everything out! He really went the extra mile, even coming in on his day off to seal the deal. I know other dealerships who think they are where relationships happen, but that was not the case, Honda of Bay County has my business from now on!
I was in today with the tire pressure indicator light on after putting air in tires. I was helped by a young service attendant by the name of “Q”. He was very polite and friendly and took care of me right away. This is exactly how a customer wants to be taken care of!! You should be very proud of this young man and he should be recognized for his customer service!!
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