by Guillerma Buensalido from South San Francisco, CA 94080
September 10, 2017
I would say Victory Honda San Bruno is the best place to go when you shop a car. They give you an excellent service and happy to fullfill your needs and wants about the car. Yesterday, i brought my car for service and it didn't take long. When its done KENT NGUYEN called me and gave me the paperworks. he asked me if i have any question and said "yes". What's your question he said. Then i said, " Why are you so good?" He did an awesome job. I can't say anything more but people at Victory Honda are good. All Services are excellent. Leffy and the General Manager Tanal are doing such a great job. Keep it up!!#
I went here in November 2017 shopping for a new v8 challenger and came from vallejo. I went in telling them I only want v8 and I got these prices already so I wont go higher and came farther for same thing. So I told them I can get a 2018 v8 33k and a 2018 v6 24k or 27k. I ended up leasing the car 3yrs a 2017 v6 nothing in it I had to fix it up with tints pipes music . i mean not even updated navi but they still trying to charge me 37k . even if i keep it im not paying that when I clearly said up front what was what and still have the proof. So I will be talking with someone to show how they try to get over on people or how they get over. I mean this car is bunk except the color that is the only attraction..
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I have taken my car here for regular service for a year now and I am always treated with respect and kindness. Their pricing is fair and the service advisers are always helpful and accommodating.
I only gave this dralership and average 3/5 mainly because of the wait. I had an appointment for 11am. I came at 1020 am and wasnt seen until about 11. So I waited almost an hour. I was also promised my car would be done before 1. I found that amusing and guess what. It was finished around 3. I also expected a complimentary carwash but I guess this honda does not do that. Somewhat disappointing but what can you do.
Thanks ken Lao very good service helply friendly.also thank the manager give us a good deal.we so happy.we will come back shopping again!
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