I purchased my 2018 Honda Accord here and I have to say , it was a pleasant experience. My salesperson Brayan Vasquez was very friendly , laid back and most of all , he never pressured me into anything. Highly recommend this dealership
Robert Doolittle provided an excellent sales and service experience for us with our purchase of a new Pilot. Most impressively, he got us out the door as quickly as he could on the day of purchase/delivery because we had 2 young children with us and the visit went past lunch time. He then followed up by driving to our home the following business day to spend time orienting us to all the vehicle settingx and features. He has been in constant contact to answer questions and concerns during this first week. We love the vehicle as well as the service he has provided.
My battery died and erased all codes to my 2009 Honda Odyssey. I could not figure out how to input the codes after my battery was replaced. I took the van to Honda of Spring and met Master Tech Elliott Davis who had the codes input including the power window codes in minutes. His expertise and knowledge was impressive, he was polite, informative and efficient. I really appreciated his help and kindness. A great employee of your company.
All staff was helpful in making sure we chose the car that would suite our needs. Since our car was fairly old the sales staff took the time to inform us of the new tech/features that were available and showed us how they worked. The Finance staff we very helpful in explaining the warranty options and making sure they they fit our needs. Would recommend.
andy was very helpful. only comment is to see if we schedule an appt, if that means we start the service then or somehow improve the overall service time. not sure how feasible this might be but thought i'd ask
Russell and Smith has given me great customer service since the first day I walked in looking at cars two years ago. They take care of their customers who are just walking in or who have made an appointment and the wait time is always reasonable. Beat dealership in Houston
I was there during my lunch for some repairs to get done. I was supposed to get a rental car and it took me almost 2 hrs to get one. I was very very upset, but thanks to the sales manager Ammar Sheikh that saw my frustration on my face, he was the only one that seems to be concerned about my issue. I try to talk to the service manager, but he said that he was too busy to talk to me. That was very rude of him to say that, when I know that he was not busy at all. I just wanted to say that you should have more friendly staff like Ammar Sheikh working there in your company. Also, Mr. Rene was very nice to me.
I talk to one of your Sales Manager who was quite helpful in discussing couple of Toyota Corolla in your show room of 2017, however, I have postponed for a month to purchase and will definitely contact if I am ready to purchase.
Although the whole process took 8 hours to finish but eventually calvin and the whole spring branch Honda staff got it done. Calvin was very patient from the beginning till the end. I felt like calvin was never looks discouraged although the process had a lots of up and down moments. God bless Spring Branch Honda.
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