I had a fantastic experience at Bob Rohrman Ford. The short story is that the salesman Chris and the finance manager John took incredible care of me. They worked really hard and bailed me out of a bad situation and deal on my old car and worked magic to get me into my brand new Focus RS. I would highly recommend working with Chris in sales and the finance manager, John. If you're curious about my whole situation, please read below because they truly bailed me out.
I came into Bob Rohrman with low expectations. I was paying 20% interest through a lender called Santander and was a little underwater on my current car... And I only had a few grand to put down. Chris was straight with me from the beginning. And he never tried to push me into a car I didn't want because it had a high rebate to offset my negative equity. He did everything he could to get me into the car I actually wanted unlike every other dealer I went to. Then John worked some magic and got me a fantastic deal that was win win for everyone. They really helped me out of a bad situation. I would recommend the two of them to everybody.
So, if you're looking for a new ride and want to work with a sales and finance team that will be straight with you upfront, not push you into something you don't want, and will work to get you a deal that works for everyone, 100% go see Chris in sales. John will be the one helping you put a deal together that works. I can't express enough how thankful I am for both of them and how happy I was driving out of there. I did have to say a bittersweet goodbye to my loving Golf R (which was bittersweet) but I'm happy to say I have a fantastic new car I'm happy with and a great deal on top of it. Please, ask for Chris. You won't regret it.
Most Reliable car I've owned
by Pato's Cars from Chicago, Illinois
January 6, 2019
This car fulfills all my needs and demands, drives beautiful smooth and fast enough, lots of space and very comfortable. Very good gas mileage and low maintenance.
My family & I had a great overall experience at MotorWerks INFINITY in Barrington. My salesman Steve Mink was phenomenal & great w kids. He and Ali Nauraiz in finance expedited the sale quickly so my family could get in and out in a timely manor. Shop MotorWerks INFINITY and ask for Steve. Not only will you get a great deal but a great vehicle & buying experience too!!!!
Perfect for road trips
by treymc7 from Greenville, SC
September 13, 2018
The Honda Odyssey is a vehicle that is not only good for large families, but for those who love to take road trips in great comfort. With the large cargo area you can take plenty of luggage or have room to bring things back with you. The van is a pleasure to drive and with the Elite trim, the CoolBox is a great place to store a few drinks and snacks for the trip. The Honda Vac may seem extreme, but for trips to the beach, it is great to get up the sand in the car or even off of your feet before getting in!
Came in to see a car that I saw online. It was a 2008 RDX. Car was very clean. Car drove well. All clean inside. Got a bit off the listed price and picked up the car the next day. Car was detailed and had oul changed too. Drove home. Battery though was weak and died at home. Brought car back and they put new bateery in on a Saturday first thing. Took less than 30 min. Great customer service...
I love it
by Carolthemom from Bloomington, IL
October 22, 2018
I am very happy with my Honda Odyssey. It drives very well and has plenty of room. I have not had any mechanical problems with it
Oil change & tires rotated took about 1.5 hours like they said. Nice waiting room internet connection, coffee, Service has always been very good, bringing our CRV there for 6 years. Prices are reasonable. Military vets get a discount on service.
Drove up to Castle Honda to look at a car we seen posted on Cars.com. After finding the car, we were able to look at it without being rushed by salespeople . The used car department is laid back yet professional with excellent customer service Ali & Josh were great to work with!
by Debra DG Photography from Staten Island NY
October 6, 2018
Excellent vehicle. Great vehicle to drive. Very spacious, backup camera. Very easy to drive and handle. Beautiful color. Seven passenger seating. I’ve had the greatest experience with the car
by Enrique c Garcia. Maria rada from Chicago I’ll
June 9, 2018
juan Cruz excelente compramos un auto lindo tienes que ir con JUAN CRUZ excelente servicio y el lugar es excelente y el gerente muy agradable gracias ✌️❤️
So far, so good
by Sue from San Antonio, TX
November 16, 2018
The ride is great. Cruise control operation is not intuitive. Road noise seems to be a Honda problem.
The radio controls are not as handy as they could be. Also wish the radio volume would adjust automatically--up with increased speed, back down with decreased speed. Buick managed to offer this in 2002.
Absolutely hate the lane departure warning and forward collision warning chimes. They inevitably sound only when I need to focus all my attention on the road and traffic. They're nothing but a distraction.
The backup camera is wonderful. Can't imagine this van without it as the view out the rear window is limited. That camera makes all the difference.
I was looking for a specific car that was at this CarMax. Problem was that I live in Minnesota, not Chicago and would have to traveling a great distance for a car I had not seen other than in pics, potentially risking wasting a great deal of time and money. I had to trust Jonathan, my salesman, to tell me the condition of the car where the pics could not. He was completely honest and the car was exactly what he said it was. Between Jonathan and Adam, the sales manager i was able to close the deal and drive back to home within an hour. I am completely pleased with the car and 100% satisfied with the dealership. I guess you can trust a car dealership. I did and they did not let me down. Thanks guys.
Now that is how a customer should be treated! A+++
by Craig from Portage, IN
July 12, 2018
I cannot think of enough nice things to say about my experience. From the moment I parked on the lot to the time I left, I felt like royalty. Every single employee here was amazing and treated me with the upmost respect and like family.
Chris Noa by far is who everyone should work with. His manager Ben was on top of his game as well and read me right off the bat. Ben went out of his way to make sure I was taken care of. He set me up with Chris and then Chris took it from there.
The entire experience of buying a car can be stressful and difficult. These guys made it actually fun and in the end if I had not bought the vehicle, I still met some great people and had a great time. The good news was I did buy the vehicle and I truly believe it was because we just worked together understanding each other’s side from a business to consumer and made it painless.
The car was exactly as described, the employees were top notch, and the facility looked amazing.
However these employees can be recognized and rewarded for going above and beyond should be done.
For anyone looking even just to acquire some information and/or browse, don’t be afraid to talk to these guys. Never once did I feel like I was being taken advantage of nor that I was bothering them. Don’t shy away from getting information to make a good decision on what’s right for you.
Again I can’t say enough. Chris and Ben are elite and deserve much kudos to making my evening a great one and a very happy customer.
Thank you so much again for everything!
Two sales consultants did an excellent job - Jim and Jorge. When I called about a particular used car I'd seen on Carfax, Jim took the time to make and email a video "tour" of the car for me. When I arrived from out of town, I stopped at two dealerships. My experience at Max Madsen's was great and far surpassed the customer service at the other dealership. Jorge was there to answer questions about the car. He allowed me to consider the car without the dreaded pressure one sometimes gets at a car dealership. Following my purchase, Jim followed up with a thoughtful email welcoming me to the Max Madsen "family." With sales consultants like Jim and Jorge, you can't go wrong!
Love my Odyssey!
by Tee from Markleville
December 10, 2018
Love the Odyssey van. We tried several SUVs but they just do not have the space and the leg room that we need. The Odyssey is very spacious and comfortable and has a lot of cargo space. We love it!
I purchased a CR-V to replace a previously owned SUV which was totaled in a non-moving accident. The purchasing process was smooth and painless. The dealership has a very large selection and after test driving 4 different model years, I settled on 2015 model year. The rep, Dan Aristizabal, was friendly to work with and there were no hard sales tactics. Overall, a pleasant vehicle purchasing experience.
Most reliable car I owned
by Rogelio?3 from Chicago Il
October 4, 2018
It has plenty of room for a big family, runs smooth, kids love it. Great for road trips. Seats are very comfortable the interior design is nice.
It was nice to meet with Steve who has a lot of knowledge about the vehicle and also his experience let us know more about the car. So glad that you have such a wonderful people working in the dealer. It is. Nice experience
Always greatest buying experience!!! I always feel like I am a family. Mario and Narcis helped me every time! They are the reason I will always buy VW !!! If you need great price, great service and the best buying experince Autobarn Evanston is the way to go! Thank you so much Mario and Narcis!!!
My family has been buying cars from Ron Westphal Chevy for over 20 years now. Every time we come in, they make us feel like family. We know Bill Houlis and his team are doing everything they can to get us the best deal and accommodate us. I highly recommend going to Ron Westphal Chevrolet.
Meets all my needs. Comfortable, roomy, can also load and unload plenty of shopping items.Like the video display for backing up and changing lanes. Rides smoothly. Two USB Ports. Love the hands free capability.
First time buying online. Great communication throughout the whole process made me very comfortable with my purchase. I will recommend them to all my friends.
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