Service department at Carmax superceded my expectations! Called to have a service done on my Nissan and they were able to accommodate my tight schedule even though they did explain their schedules were tight as well. The amount of time I waited was far less than any dealer I've ever been to, and Dave in the service department greeted me by name and wore a smile until I left! They even washed my car for me and let me know if there was anything I needed to not hesitate to give them a call.
I have taken my Honda vehicles to Hendrick Honda for service and repairs for several years. On November 26, 2018, I took my 2017 Honda there for its 15,000-mile servicing, wheel alignment, and wash/cleaning. As usual, service was efficient, prompt and thorough. In addition, the Hendrick waiting/showroom provides comfortable seating, television and hot drinks.
Overall, the dealership is good. The last several times I have had my car serviced, there have either been problems with the service not being done completely, i.e., not resetting the reminders, not clearing the tire warning indicator light, etc. Additionally, the dealership is beginning to lot not well care for. Snack area was dirty. And while a free cup of coffee is a wonderful and nice offer, the coffee itself has got to be the worst I ever drink, and I like coffee. Some work needs to be done to bring the dealership back up to par. And just a small thing, but the service rep kept referring to me as 'bud.'
Hendrick Honda does a superb job! I purchased my 2010 Element there back in February, 2013 and have brought my vehicle back in for servicing there every time since(including car washes). They do a very fine job, do it right the first time, are courteous and very professional. The facilities are terrific and the coffee is excellent!:)
Excellent Job selling us our new car. Perry helped us on every step to select our car and understand all the features. He was thorough and courteous. He went above and beyond since my husband was ill. He was very helpful.
Great customer service and very nice showrooms. Greatly appreciate the kids rooms.
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