Excellent Customer Service, Stuart Rayle is the Be
by Jeannine from Kershaw, SC
August 11, 2018
Stuart was so nice when I first called to ask about the vehicle. I went to purchase the vehicle and was given top of the line service. He came out in the ran to get me and my family out our car. He offered us snacks and drinks while we waited. He careful explained all paperwork to us. I will be sending many people to Stuart in the future
Excellent staff, from the salesman, sales manager, finance, and the people that greet you at the door. Tom Boyer (sales manager) and Greg Davis were both instrumental in helping me secure the best price point for my 2019 Jeep Wrangler Sahara purchase. They also provided me with consistent updating on the build and shipping of the new vehicle. John Cauble and Scott Spainhour were excellent in obtaining financing for me at my preferred source and they matched warranty quotes on my extended warranty. The entire team worked in harmony together to assist one another as I progressed through this process. Everyone was energetic and professional the entire time. What a great team Hendrick has ! Thank you !!! I have to note this about FCA...I am very impressed with the engineering, the assemble, fir and function of my new Jeep....it's truly an exceptional vehicle....the people at the factory KNOW how to put love and care in their build quality !!!
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Needed four new tires. Williams Subaru has an extensive stock of high-quality tires with full descriptions of each online so you can easily make comparisons. Installation and alignment went very smoothly, and I am very pleased with the end result.
Melissa was superb, I give her 5 Stars!. She is extremely knowledgeable of the product and listened to what I was looking for. She found me the perfect CRV for my needs and budget. She also addressed all of my concerns professionally and willingly. I appreciate the time and patience spent on educating me about the CR-V and the dealership services. Thanks Melissa!
I would give the dealership 5 stars based on Melissa. Unfortunately, the finance department overcharged my account by $500, sending me into overdraft with the bank. Therefore, the overall rating of this dealership, I give 3 stars.
Mr. Bagwell is a gentleman and very accommodating in every way. It???s not always easy for a woman or anyone for that matter to negotiate for a car and he made it as comfortable an endeavor as possible and for that I was very grateful. Last time I dealt with Vicky so he had big shoes to fill. It???s too bad that your sales managers are apparently under so much pressure to squeeze the last dime out of people that they can???t be pleasant.
I've been coming here for 11 years to get my car serviced and always had a great experience with the staff. I usually only dealt with the service department but finally did business with someone from the sales team. Melissa Evans was very friendly and patient. I will continue to do business with Hendrick Honda of south boulevard.
Ronnie Lopez was my first experience at Honda Hendricks, I couldn???t ask for more he has a great personality, knowledgeable, professional very patient and a friendly demeanor....Above all he has a great customer service . I am grateful for his service for he gave me a great deal and for a first time buyer I was very impressed and will recommend everyone who wants to by a car to contact him. He is a great asset to the company. Thanks Ronnie you are the best!
Jess is very professional and made buying a new vehicle easy and unstressful! She spent over 2 hours giving me a tutorial on the new Honda Pilot Elite. She called me for a follow up and offered additional time to go over all aspects of the car.
Had a great experience at Hendrick Honda! I absolutely love my new Accord! Ronnie was great throughout this experience. I highly recommend Hendrick Honda if you???re in the market for a new or used car and ask for Ronnie Russel you won???t be disappointed!!
They put a value on my car that was less than trade in then came back and offered me average trade in value ($2000.00 more)and wanted a Thousand dollars more for theirs then Kelly Blue book. No darn reason Hendricks can afford the race teams and his own personal car museum. So I think I'll shop elsewhere as I've had better deals at home.
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