Had a wonderful salesman Tony V was very helpful and professional. I Love my new CRV. I went to pick it up and he spent time showing me how everything works so I wasn’t afraid to leave. I will recommend him to my friends.
James Fleming is an excellent sales person. He met all of my needs seamlessly. Nick McGlone, new car sales manager was very personable and attentive. Both of them took the time to address my questions. Follow up was timely and professional. I have purchased two vehicles From Classic BMW. The service, atmosphere, and friendliness of the staff is superb!
Zach Alicea was incredible! He was very personable and attentive to my vehicle needs. Zach is also very knowledgeable and reliable, I highly recommend him! Shelley was also a huge help. I can’t wait to go back for all of my future vehicles.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I didn't even buy a car from motorcars but that didn't stop Paul from providing me with top notch service. I've been to other places and they're the pits compared to motorcars. He really took the time needed and you know what else? I'll only go there for service now!
A pretty good buying experience.Very little stress
by MPA Queen from Olmsted Twp, OH
November 2, 2018
Chris Daugherty was our salesperson, and he was patient with us and our questions/concerns about the used car we were about to buy. They allowed me to have my mechanic look it over, and confirmed it was in very good shape. Contrell in finance was a very nice person, too. Not sure what the negative reviews about. Our experience was nice.
Mark, Joe, Bill and Rick worked really hard to get me into the car I wanted-I’ve been buying cars over thirty years and this is the first time I can honestly say it was a fun experience. Also-This is the first dealership I’ve encountered where a customer a has direct access to the owner if necessary. A few years ago I had my airbag in my old vehicle replaced at Jay. I called to tell them how great their service department treated me, and they put me through to Nathan, the owner-I was so impressed because he answered and took the time to talk with me. That’s one of the reasons it was my first choice when it was time to purchase my next car.
If you’re in the market for a Honda -don’t go anywhere else.
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