I found a suv that I was interested in buying online. I made an appointment to view it and ended up buying it. I had a great experience here from the time I walked in. Everyone was attentive and answered my questions to my satisfaction. The service department also was great when they replaced the tires. They gave a ride home and back because of the length of time it took. I would have liked a higher trade in value for my car, though. I know it was worth more than I was given.
I looked at several different dealers within about 50 miles of Ann Arbor. Germain was the first one I went to and they set a high standard to follow in terms of selection and customer service, and their prices are competitive (I know that sounds like a generic bot comment, but it’s true). After test driving many compact SUVs I ultimately came back to purchase the first CR-V I drove at Germain. I loved working with Luis. He got me a purchase price within my budget (for a vehicle with fewer miles than I expected) and negotiated an APR that I’m very happy with. I will highly recommend Germain and Luis to anyone I know looking for a car.
We agreed to buy buy a new 2017 Honda for the lowest price we could find. The next day they said the car was no longer available so they gave us the identical 2018 car for the same price. They were kind, worked with us and definitely deserve your consideration.
Excellent customer service care by all department staff members at Victory Honda. Sales lady greeted me at the door and we drove my car into the service area. The service department greeted me,offered and brought me something to drink. The service crew took my car and directed me to the Cafe area. No Long wait service was done right away.
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