Christopher Gallo in the service department really helped me find out why my Toyota matrix was shaking so much. The service department went above and beyond and helped me find more issues that I will come do service for in the future. There prices where fair and my service advisor made sure my car was in good hands at all times. He even got me a shuttle ride home to since I was stranded in New Rochelle.
My experience was very good when choosing Route 23 Honda. Although my favorite service person, Poppy, is no longer there I still find it pleasant. The only problem I had is it seems they just don't have enough help at the "busy" times - morning and evening and Saturdays. Everyone there is polite and knowledgeable but you could tell they are stressed. I like the sales dept and also the service. I have no further complaints and would continue using them.
We had an excellent experience dealing with Manny U. for the purchase of our certified preowned Honda Pilot. Manny was very knowledgeable about Honda, and this vehicle in particular. He was courteous, professional and upbeat - a pleasure to work with. We highly recommend Planet Honda of Union, NJ and Manny to our family and friends, and we would be happy to return in a few years for our next purchase. Warren & Maryann S
I drove all the way from Westchester County to LIC to buy a car from this dealership after the Mitsubishi in the Bronx told me they couldn't help me. After a couple of hours the entire staff had me driving away with a new car and the price I was happy with paying. The staff was amazing and very cordial.
I would definitely go back to this dealership!
I called for appointment for a recall that I received for my 2012 Honda Pilot to be serviced, The service personnel who welcomes me was Paul Mosca. When I handed him the letter from Honda. He first thanked me for not neglecting the mailing letter and took the time to take care of that. This makes me feel valued as a customer. Paul is very professional, courteous. The way he speaks to his customers make them feel at ease. He assures me that my car will be taken care rapidly and reassure me that I have nothing to pay. What makes Paul's service outstanding is the fact that he told me he will check if there were another recall under which your vehicle was flagged for. He invited me to get a cup of coffee.He wants to make sure that I am ok. He came to me a few times to give me a update of the car repair. and sure enough, there was another recall that the Pilot was called for. Paul is the type of representative that encourages t customer o come service their car at Millennium Honda. He is excellent in terms of people relationships. You really need people like Paul in your organization
Let me start with one word that Route 22 Honda are customer-centric dealership and they do their best to keep the process transparent, friendly and appreciative. The time I visited this dealership, I had almost gone through 3-4 others with considerable deals. I had pleasure working with "Jean Shim", who was absolutely amazing. I want to thank her for all her efforts she put into getting the perfect car I wanted. I never felt rushed, rather than always asked to satisfy myself before making the final decision. I must say this, She is a great asset to the company.
I would also like to thank Freddy Agosto for finalizing the deal price. Without him, it would have never done. Remila was also nice throughout the paperwork.
I will definitely be back for my future purchase from Jean. Thank You Route 22 Honda. You are a team of fantastic people.
Great location, great coffee, Great place, great price, even better people, will be back with friends. Couldn’t ask for a more greater time. Thanks again.
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