My wife and I wanted to take the time to write this review for those of you searching for your next car and to thank Frank and Sierra Honda for a great and hassle free experience. Cars.com was a great start, lots of great info and then it allowed us to pick dealers to continue our search. We picked a few but let me be clear, Frank at Sierra Honda was THE most honest, forthcoming and straightforward sales person we???ve ever dealt with. We went locally to see the car we wanted but the experience with Frank and Sierra Honda was so seamless we drove an hour plus away to buy it from Frank! We were greeted like family and treated like family too all the way through the process including the dreaded financial office. Franky was great, clear and concise and just like that we were done. I enjoyed researching and learning about the car we wanted to buy and even all the emails and texts with several different dealerships. But it was time consuming. Now we know! Simply put don???t waste your time, just call Frank at Sierra Honda! Thanks again Frank, Franky and team!
Shahnaz was professional and kind from the moment we arrived at the dealership. We took a long time deciding on our car and Shahnaz never made us feel rushed or pressured. Thank you Shahnaz for being such a positive and helpful person throughout the whole process.
Jacob was very professional throughout the entire process. We worked out most of the details via email and just showed up to sign the paperwork. Jacob was very knowledgeable with all the technology inside the car, and he took the time to explain everything during the test-drive, as well as after the purchase. Our car had a scratch and he took ownership to get it 'take care of.'
I previously posted about my bad experience at Honda of Hollywood. Today I met with Harut Karapetyan,, General Sales Manager, and have to justly modify that previous review to 4 stars---5 stars if the "bad start" had happened. Harut called me back after I left a message and we began to talk and I said I was actually driving there to see him. He met with me and listened to my story and experience, accepted criticisms and suggestions and really offered me a fair solution....part of the initial experience was my inability to gracefully exit when I felt pressured and uncomfortable....I'll own that. We also interacted with Raj in Finance and he was receptive to suggestions about improving the buyer's Finance experience. Great job guys for listening and making the appropriate resolution for both parties!
Had a really good experience. Eamahn Zahedikia was very accommodating and guided us through out our buying experience. The communication was great. Eamahn has outstanding customer service and highly recommended. Very excellent at helping getting into a vehicle that suits our son's needs.answered all our questions and quickly got back to us with good results. All I can say is: HONESTY...INTEGRITTY...RESPECT...EXCEPTIONAL CUSTOMER SERVICE...are the words that come to mind. He deserve not only a 10 but a 100 and special mention also the dealership (Norm Reeves Honda Superstore West Covina). Special thanks also to Maurice Huynh who did not leave us behind. Date of purchased: 10-06-18
Scott listened very carefully to my requirements and worked zealously to ensure that they would be met, above and beyond the usual limits of salesman/customer relations. For instance, he not only explained all the features of the car, and had me take a test ride, but had me drive it home to show me how my bike would fit into the trunk. I love my new Honda Clarity, and I don't think I would have purchased it without Scott's help.
first of all, I thank God that I've got a good and very honest salesman From the person of Mr. Fred Kabrite who assist us with all the politeness and not pushy type of person in dealing. he gave us great time for choosing the right car and great time in dealing. he is our man.
I went into Norm Reeves after being discouraged by another local dealer. I was already stressed and anxiety ridden throughout this process. Jimmy was an amazing help and made the buying process easy! As a new grad and first time buyer i was extremely overwhelmed but he assured me that any deal good for me would be good for him. He pushed to make sure I got everything I wanted, made the buying process comfortable and was not pushy like I had experienced before! I would recommend Jimmy Bermudez to any of my friends and family looking for a car! He is the man you want to go see! Especially as a female!!! This is extremely Important to feel comfortable! If you are looking for a car please go see Jimmy he will make your experience amazing!!
Went in to buy a used 2014 Honda Civic at a certain price point but as it turned out it was not available. Maz, the salesman that helped us out, was able to find a comparable 2013 Civic LX with similar miles and matched the price point of the car I came in looking for. Maz was very professional, not pushy at all, and gave me space to process what I was getting into with my new car. The staff at Honda Hollywood were very generous and the financing department was very flexible in meeting a price point and interest rate I was comfortable with. Lastly, Raphie in financing was very courteous and went through the financing contract in great detail and assisted us in buying a really good extended warranty on the car for peace of mind. Highly recommend Honda of Hollywood, you won't be disappointed.
This is the 2nd time i bought a Honda from John Gomez and nothing has changed!.. he is exceptional, knowledgeable, friendly and uses his resources (co-workers) wisely.. Norm Reeves has been very good to me and I will continue to seek John Gomez when i visit the dealership!! gracias lc
I had doupts of getting a new car i was almost ready to give up since other dealerships were overwhelming me....But i decided to stop at honda cars of corona im so glad i did!! Mr. Napoleon was courteous and very helpful with choosing the right car for me i had so many questions he never hesitated & had informational honest answers....I couldn't be happier with my new 2018 Accord Sport!
*what a relief to have 1 of the top rated safest cars*
Thanks again Napoleon keep up the great work...
This was the best experience at buying a car that I have had and I have bought many many cars the employees were wonderful from the salesman to the finance thank you for a great experience I would recommend Norm Reeves West Covina to everyone
I have been looking for a Honda CRV for about four months when I ran across the cars.com on Yahoo. Not only did I find the car I was looking for at Honda of Hollywood, but they made me an offer that I couldn't walk away from. Best car buying experience that I have had yet. Thank you Honda of Hollywood and my helpful Honda guy Jesus!! I am a very satisfied customer and have referred all my friends and co--workers to them.
We recently bought an Odyssey here. Jason Fang assisted us and he was great! I forgot the name of the gentleman who assisted us in the Finance Dept, but he also provided great customer service. It was wonderful that they allowed us to choose whether we wanted to put add-on on our vehicle, and if so we could choose which ones we wanted. Some dealers put ad-ons on a vehicle before they try to sell it. This is the second car we have purchased here, and whenever my husband's current car dies, (it has over 200,000 miles on it), we will be back.
This is the second vehicle I have purchased from Sierra Honda in the past 28 months. If you are in the market for a vehicle then go see Frank Gray in the Internet dept (same sales person for both transactions). Their service department is good as well-I???ve had good experiences with Tina Ming for maintenance. They also have a cafe there to kill time and they will text you updates while your car is being serviced. I have always been treated fairly, great deals and service all around.
This is my second time purchasing a Honda with Frank. There are numerous Honda dealerships in my neighborhood but we chose to drive over an hour to give the business to Frank at Sierra Honda. The reason we chose Frank was because he???s very honest, straight forward and great pricing. I have dealt with many dealerships through my life time and a lot of them likes to attract customers to come in with an attractive pricing and they didn???t honor their price at the end. It???s never the case with Frank and that???s why I have referred a lot of my friends to him! I do not like the car buying process... it???s very time consuming and hate going back and forth with dealerships. However, Frank made it very easy for us! We were in n out in less than 2 hours! In addition, we already negotiated the price in email prior arrival therefore no more back and forth between dealerships and us! I would highly recommend Frank to anyone who is looking to buy a Honda. He won???t disappoint you...
This is actually my first Honda. Like i told John Gomez, i am a Toyota guy. He was able to convince me to switch to Honda. I was able to get the Odyssey in less than an hour. I just told John Gomez what i need in a van, and what i want to pay monthly, he was able to offer me what i told him and get the van that i want, i was in and out of the dealer in less than an hour, thanks to the great effort of John and Eugene, it was really a stress free car buying experience.
I recently purchased a CR-V from Honda of Hollywood. I'm very amazed of the service I received. I got a price from four different Honda dealerships, and Honda of Hollywood gave me the best price. I was very pleased from their service.
This was our 3rd Honda purchase and we are so happy! Everything about our experience was great! Matt Refaie was so knowledable and took his time when I was checking out explaining everything to me so I completely understood the new features. I tell all of our friends and family to go to Weir Honda!
Moe Halawa is the man to see. The customer service experience he provided was so amazing. He had work with us to ensure we got we came for and not to leave the dealership empty handed. I would definitely recommend him and Honda of Pasadena to friends and family. Go Moe!
Jeff was very patient and friendly. He sold my dad an Accord back in 2008, and his excellent customer service helped my dad to remember him ten years later. I recommend you ask for Jeff when you???re planning to purchase a car from Sierra Honda.
Just went to test drive a couple of cars at this dealership. They weren't too busy today, and the sales representative was very pleasant and took his time with me, Nice looking place, very good inventory. The car I was interested in was advertised almost 5k lower in their website than in the store, but I guess that is what negotiations are for.
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