Harrisonburg Honda understands what REAL customer service means. The staff at this location is exceptional from top to bottom and I will never shop anywhere else for a vehicle. I had purchased my second Honda from them, (used), and within three weeks it was inoperable. They tried to fix it several times for free. When I spoke with the sales manager, Eric Blosser, about my concerns I was told that I should choose another vehicle. There was no argument, no excuses were given. I was provided a rental car gratis and they took care of everything that needed to be done for a smooth transition to another vehicle. Derek Good, Antonio Rodriguez, and Matt Bentel all went above and beyond to make sure I was comfortable and happy. In todays day and age of combative customer service it was a shock to receive such good care. If you want to be treated like a customer should be treated, I recommend going to Harrisonburg Honda. They will go above and beyond!
It was my first time coming to Harrisonburg Honda and I was looking outside at the new 2017 Honda CR-V's. My goal was to pick a safe vehicle with more technology than my Civic had. I also needed the vehicle to contain more storage. When Nathan came outside as I was looking at the various CR-V's on the lot, He was very polite and listened to my questions about the vehicle. He informed me that my best deal would be on a 2016 CR-V and I took advantage. The last detail was working with the finance manager who was very helpful and did an excellent job of explaining all the forms.
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