Service was completed much quicker than expected. Passenger side airbag was serviced per Honda recall, and multi-point inspection was completed. I did not expect this inspection, but was quite pleased with it.
Kory seems like a good guy. But I was really surprised how little Fairfield was to work with me on price / financing / etc.... considering my family has bought a few cars there and I know people in the area. Mind you, per KBB we got a fair deal on the 2015 Pilot. Hopefully it lasts us! But most of all I was very disappointed in the fact we got one key and that was not disclosed to me ahead of time: We need at least 2 keys and would prefer an additional valet key. But 2 keys is standard and I think it was intentionally kept from us. I would very much appreciate a $200 refund so I can have keys made.
Awesome Experience in Service-Sales a different story
by NICHOLAS.PAGLIARO524 from DealerRater.com
December 1, 2018
Service Department is awesome. Sales Department was terrible. I ended up purchasing a Pilot Elite at Faulkner due to Sales person perception that I wasnt buying. Lost a sale but gained a service customer.
Like a lot of people buying a car is not at the top of our list of fun things to do, but Rob and the staff at Fairfield make it as easy as possible. This is our second car purchase from Fairfield Honda and Rob Olmo helpled us out on both of our purchases.
we had a slow leak for over a week. low tire pressure would come one, we would add air and then recalibrate. I called early Tuesday morning and said this was the only day I had off and they had me in at 2:30 same day. Within an hour the tire was fixed and we were happily on our way. The service guys are always pleasant and informative about what is occurring.
Professional service technicians and friendly and knowledge service writers. Work was done in a timely manner and done correctly the first time. Strongly recommend Fairfield Honda and any of the auto groups.
Searched online for used truck they had one close to my price range worked with Stephen internet sales . He answered all my question s and negotiated a good price . Went to take on test drive worked with Steve in sales who was also very helpful .Bought the truck process was in a very timely fashion. Emailed with couple questions several days later replied same day . experience was very pleasant
Saw car online & JT helped me put a refundable deposit. B4 visiting I asked if any alert lights were on. He said no. When we test drove it had Air bag light on. He said it had been on when they got it but they reset it & it didn’t go back on till now. Negotiated 2 take $750 off & we’d fixit. Had 30 day warranty which we used when check engine light went on 25 days after purchase
Went to our new dealer here in Hazleton to look at the new CR-V. What a mistake! Got a complete run around and ended up leaving. Went to Independence in Bloomsburg and was treated much better and saved about $1,000 as well... PLUS got lifetime oil changes and inspections to boot. Big thank you to entire Independence team, we'll be back for sure.
Great Service and Kelly Andress was AMAZING to deal with. She made out buying process so easy. I was reluctant to trust car dealers till I met her. Would highly recommend her as a sales person. Thank You Suzie
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