We did not end up purchasing our car here, mostly because of a scheduling/inventory mismatch and we were on a tight timeline. But, we did look here, and I have to say that they have, hands-down, the best and most responsive email team. I hate car shopping, and especially hate shopping for a used car -- it often feels like we are not as valued by dealerships. There's not a lot of negotiation room these days, with Internet pricing, and we came to find out that the pricing at BerlinCity is incredibly competitive. Both the sales associate and general manager went above and beyond in messages with us, and while the deal didn't come together this time, I can say without hesitation that we will start our search here next time.
I needed just a basic-oil-change and switch-out-seasonal-tires, planned my appt for 7am so I could get to work directly afterward, was told it could take 1.5-2hrs, let Norberto know my need to get to work on time, he listened but said it might be possible it would be 8:30am when they finished, halfway thru appt he let me know they were willing to give me a loaner if it was getting close to 8:30am + if that was the case they were willing to do the airbag recall during the day while I was at work so I didn't have to come back next wk, LUCKILY it did not get to that point, I'm assuming they hustled (greatly appreciated), and my car was ready + I was at work with 10min to spare! Thank you!!
First, Cody greets you and makes sure you are set up for the service you came for and then Michael follows through with an explanation of what needs to be done.
While I was waiting in the beautiful new space, Susan made sure I had anything I needed and answered any questions you might have about how long it would take, etc. Very professional and welcoming.
I recently traded my 2009 Honda Civic, which I had purchased at Berlin, for a 2016 HR-V. My initial experience with my salesman, Steve, was so good, I went back to him, and was not disappointed. He is easy to deal with, answered my many questions, and has continued to be available even after the sale. I have purchased many cars in my life, and this was about as painless as the process can be. I love my new crossover!
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