Best reason to look for a used car is John Figueroa, Jr.
November 6, 2018
If you are avoiding car shopping because you "don't" want to be taken for a ride, you need to meet John Figueroa, Jr. We met him because he was one of many who sent a solicitation letter, only he followed up, twice. He knew we were in the market for a used car, so he let us know he wanted the opportunity to be of service, but gave us some time and space to think about it. We called him a few weeks later, told him exactly what we were looking for, and made an appointment to meet with him. We were early, but he was ready for us. We had already told him what we wanted, so he had several cars ready to show us. Before we could drive anything, the bottom fell out, so he brought the first car into one of the bays so we wouldn't get wet. That was very considerate, only it was the wrong car! We had not seen what we wanted in any of the choices out on the lot; however, we were impressed to find out he was way ahead of the game and had several stashed away. We couldn't believe it when he brought up a car we thought we couldn't afford after we had told him, specifically, what we wanted--and that one wasn't even close. I opened my mouth to tell him that, but he just smiled and opened the doors, and it was raining; it would have been rude not to get in, right? Well, it was a fabulous ride and a joy to drive. While it wasn't the make we had specified or a model we had even heard of, it was the exact age, roomy, and had extremely low mileage. It was also beautiful, even if it was the wrong color! After that ride, he brought up the make we wanted (and thought we could afford). It wasn't the right model, but it was close enough, and the color was acceptable. We thought that would be much more practical and something we could live with, but we learned quickly that the man is a genius. He had just pulled out of the lot and we told him to go back. There was no comparison between the vehicles, and we decided not to look further. We chose the first one and love it more and more each day. But that's not the end of the story. There is a lesson to be learned here. Mr. Figueroa speaks softly and appears to be a man of few words. He never pressured us; he just showed us the car that met our primary criteria first. Previously, we had told him that we wanted a specific model SUV with low mileage, one that could take the mountains and one in which we would feel safe and comfortable while driving 1,200 miles, across seven states, on turnpikes sandwiched in between tractor trailers (and trailers, and trailers). Emphatically, we told Mr. Figueroa the car we "wanted." He took us for a ride in the exact car we "needed." While he was listening to what we said we wanted, he heard what we said we needed, and that is what made the difference. Peace of mind is priceless.