Very very nice people. I found a car I was looking for through cars.com at this dealership, and they (Le Mieux) helped me through every aspect of the transaction; they even sent a car to pick me up at the airport when I came to get my car. A++++ Service, and thank you to everyone who helped me.
A GREAT DEALERSHIP!I bought a 2014 Chevy Captiva on 06/23/2018. Unfortunately a month after I bought it found out the Shifter assembly needed to be replaced and was not covered under warranty. The dealership took care of it at no cost and gave me a rental. I will definitely go back there again for a car and recommend them to anyone.
Recently purchased a used Pilot from Tom. Our buying and delivery experience couldn't have been more enjoyable. We were very happy and impressed with the polite, helpful and knowledgeable staff. After the 3 hour drive home I noticed a vibration in the Pilot, and after diagnosing a faulty rear driveshaft I contacted Tom. Without delay, Tom returned my call and informed me that the dealership would provide me with a brand new shaft at no cost to me. I will say that Van's stood behind their vehicle and made me a very happy customer and we will definitely be doing more business with them as my wife is a loyal CRV driver.
Awesome experience at Broadway automotive. Had the pleasure of working with Lee on the purchase of my Jeep Patriot! He was so helpful with finding exactly what i wanted and always kept in touch. Will definitely be back in the future!
I bought a used Santa Fe from Jeff B a few weeks ago and had a great experience. I had some speakers that were blown in the vehicle and when I brought it to the attention of Vans, they replaced them free of charge. Everyone I encountered at Vans was professional and helpful. Having a good service department is a plus unlike my experience at Bergstrom in Green Bay!
As I started my search for a newer truck through carfax, I found DePere Auto Center had the truck we were looking for. We sent in a request to see if it was available, and they got back to us within an hour. Phil and the team that we were able to meet were friendly and down to earth.The test drive went smoothly. There was no pressure or hassle with buying the truck form them as we would get from bigger dealerships. We even asked if we could have the truck bed to have a spray in bed liner and Phil took care of this for us. Amazed and much appreciated at the customer service we received. I know that I will be recommending DePere Auto to all my Friends and Family along with us when we need to look again.
Took my 2017 Accord SE in for service (oil, filter, and rotate) today. Was promptly greeted by my Service Writer Mindy. She was very kind and quick to get me written up, and the Technician who preformed my service Douglas did a great job as well. Car was clean, my seat was either not moved or put back exactly where I had it, and the engine bay was clean. Overall great; 10 out of 10 (or in cars.com case 5 out of 5)!
Was in the market to purchase a new Civic. From test drive to dealing with the sales associate (Tim Raasch), I felt respected and not yanked around/time wasted with the whole buying process. I did do my own research before going to the dealership from various other dealerships for prices, accessories, dealership fees, average price ranges, perks from buying from other deals, add on options, extended warranties, etc so I felt comfortable in terms of negotiating prices/terms and asking for what I thought was fair. I feel that Tim also took me seriously and did not waste my time knowing I drove from out of town. At the time of signing/purchasing, one small hiccup occurred with Van's not recognizing/remembering that the agreed on price also included 1 year's worth of oil changes along with the $25 credit to the service center and 1 complementary oil change. Tim, the sales associate I worked with, had written down what we'd agreed upon and brought it back to his manager to get it approved. Glad he wrote it down and saved it for proof of agreed upon negotiations. Overall, rather pleasant buying experience despite the negative connotations associated with the whole car buying process.
Mark the salesman was friendly and in no way pushy to sell us something. He answered all of our questions honestly. We test drove two vehicles both of which were immaculately detailed inside and out. Very impressive! The car we bought was same make but different model we had driven at another dealer, but the other dealer did not put the same time/effort into detailing their cars-not by a long shot! The car we bought looked new, drove great and was only $1000 more compared to the other dealer, and well worth it! I am so thankful we decided to check out West Town Auto, the other dealership simply did not compare! I will definitely go to West Town Auto in the future!
by Don (but my fans call me Parker) from Green Bay WI
March 16, 2017
The reason I gave it 5 stars is because of the salesperson, namely Deron. He was as helpful as could be. I've bought many new vehicles (not all Hondas) since 1994. There were some good and some not-so-good salespersons, but I can honestly say that the aforementioned was the best.
Now this is a comment on Honda Inc, not Van's.
If this rating were for Honda in general -- not just Van's, I would have given it a "4". Deron made the difference. Honda's Owner's Guide is understandably terse, but the Owner's MANUAL is incomplete in several areas. The manual says nothing about a break-in period. I had to go back to your place to get a good answer where I got a great explanation. Also, my window sticker said my engine included "VCM". Nowhere in the Guide or Manual could I find anything about the "VCM" feature I bought. I went Online and found out at:
I still don't know the firing order of the cylinders. Granted, I'm an Engineer, but those items should be published for everyone. Right?
I also wrote this review on Yelp.
I was trying to decide between the Jeep and Equinox. Dylan followed up several times to see if he could help. He was not pushy, just made himself available and willing to help. He went the extra mile to ask some important questions. While the other sales people would day, this is what we have, Dylan listened and even read between the lines and found the car that could entice me make a choice. He succeeded. I must say Dylan made a huge difference not only in my decision, but he has a definite impact on what I tell people about the Kolosso dealership.
We keep coming back to Gustman Honda since we trust them to give us a good deal -- and I think they always have. Dan is very responsive to our needs and we trust him. He doesn't try to pressure us into adding on things we don't want or need. Scott in service is very knowledgeable and we trust his judgement when it comes to servicing our vehicles.
Very pleased with the sales staff. Have no reservations about going back. Car prices seemed very competitive. There was a sales drive ending the day that we visited the dealership. We weren’t ready to make the commitment.
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