It was a good experience for me and I was able to get the car I was looking for with out any pressure they told me the price we tried the car out I went to the bank and get money we did the deal and that was it that easy
This review has been a long time coming. I have bought 3 vehicles from Steve he has always been a great person to work with and has made the vehicle purchase a relaxed with no pressure purchase. My first vehicle was a nice truck and my credit wasn't the greatest. I kept it for a year and again traded it in for something more to fit my wants. I held on to this vehicle as well and made sure to make the payment on time as laid out by the financing Steve found for me. Less than 2 years later I just bought a dream truck from Steve and am still in aaaw of this purchase. I was sure to make my payments on all my previous purchases and have ended up with A1 credit scoring . I did many other things to help my credit but I feel it is also due to my purchases with Steve, I went from a 2006 Titan to a 2007 Silverado and am now in a 2015 Silverado loaded with every option. This truck is the nicest vehicle I have ever owned and I get compliments daily on it. I will tell anyone you are buying a used vehicle so don't complain if you find issues and needed repairs. I feel Steve and the crew try their best to get quality vehicles on their lot and strive to be a great place to purchase cars. I will say the newer they are the less issues you will find so be real. I thank you Steve for being there to help me grow in vehicles your patience and desire to be a service is great. What I love the most is the no pressure attitude , to anyone looking for a place to get a used car I highly recommend Steve. Just afterward don't get on here and complain on this and that problem, you are buying used be real. I by the warranty and if your vehicle qualify's I advise to do so as well. You get em with new cars so why not used ? I sum this up with thank you Steve and I will one day hope to bring my son for his first car to you.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Mike was extremely helpful and friendly. Best used car buying experience I have ever had. No pressure salesman and everyone was nice and helpful. They finance through TVA which has the best rates going right now. Highly recommended!
Went in not planning on buying a new car. Saw an Aegean Blue Sport Civic in the showroom & fell in love. I've never owned a Honda before, so I hope to enjoy the experience. Our salesman, Dan Sanford, was very friendly & knowledgeable. All the employees were very accommodating & made it a good experience.
Immediate email response from Internet sales rep., Seth Hart, to my initial query. Next day follow-up phone call to sales rep., Red Jones, to confirm the exact Subaru was in stock at the price advertised. A few hours later, drove from out-of-state and finalized a hassle free purchase! Red Jones was very professional and informative from the first phone call to my driving off the lot. Jennifer in finance was extremely knowledgable and efficient. The Subaru was new and clean and I drove off with the car a couple of hours later. Enjoyed the friendliness of all the employees at Grayson Subaru!!! Thanks for a wonderful buying experience!
Scheduled an appointment for a recall issue. was told it would take 2 hours to complete. Service tech, Mr. Aquilera was very personable, pleasant and professional. appointment only took 1 hour. excellent service.
If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my old Ford truck and took off. On the way I passed Ole Ben Franklin Motors so I thought why not try to see if they could do it. I walked in and explained my problem and the first guy asked if I bought the car from them. I said no and he said OK and went right to work on the fob. After a couple of minutes he decided there must be some trick to it and walked me over to Tom Weiss the general manager. Tom immediately smiled at me, took the fob and went to work on it. It took him about 4-5 minutes but he got it together and handed it back to me. I thought I may be pushing my luck a bit but took the other fob out of the bag and asked if he would do that one too. It was in 4 pieces so soon a delightful young named Mitchell walked up and between them both they got the second one back together. THANK YOU TOM AND MITCHELL for your graciousness. I was treated like their best customer ever even though they knew I had never purchased anything from them. They are the kind of people I love doing business with so I will give them a try the next time I need a car.
It was my first time buying a car last month, and I found the one of my dreams (2012 RAV4) at Maryville Auto Sales! Ken worked with me every step of the way and destroyed every “car salesman” stereotype I’d ever heard. He was so wonderful to work with and made me feel comfortable and safe in what can be an intimidating process. I would (and do) recommend M.A.S. to anyone and everyone!
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