This Is one of the fastest and easiest car purchasing I’ve experimented... Thx to the Big Jay whom made it work out.. I love this MB Ml 350 one of the best SUV I’ve ever drive... I’m getting addicted to keep on driving and driving ¿¿¿ Again Thx Jay
I want to start off by saying this is the very best customer service I have ever experienced. It started off by emailing Kit Chieng, firstname.lastname@example.org late in the evening about a certified used car online. He responded quickly and quite a few times to answer all of my questions (even gave me the internet price via email). I emailed the following morning to let him know I was going to be there in about an hour. He told me was out that day but that Zorik Garibyan could help me.
My husband and I pulled up about 9:45am. I checked my email and saw that Kit asked if I could wait until about 10 as Zorik had an appointment. No problem, i thought, we can look around. When someone asked if I needed anything, I let them know I had an appointment with Zorik at 10 and they said "Oh let me get Taylor, he is going help you". I was surprised that the person I just happened to talk to in the parking lot knew I was coming. Taylor Ngo introduced himself, confirmed the car I was looking into and had someone look at my car for the trade in value while we took a test drive.
Taylor was amazing during the test drive, explaining all the extras in the car and allowing me to take all the time I needed for the drive. I knew I wanted it (2016 Q3 with 10k miles!). He took us to met Zorik but not before throwing my husbands trash away and getting us water. Zorik was so friendly that he made the numbers all seem so easy and painless! After the necessary time with Zorik we were taken to the lobby to enjoy the water/coffee/snacks while we waited for the finance guy. Taylor came to check on us and see if we needed anything and assured us the car was being cleaned and he would assist us with the removal of the items from our car to the new car. We met with Ricardo "Ricky" Orozco and signed all the paperwork. He was very nice and we enjoyed hearing about his work with Audi.
Taylor collected us and took us to our new car to show us some more items. It was sprinkling and I had to have my drivers side door opened while he showed me one or two things. He said I'll be right back and went to get a towel to dry off my door. WOW! He climbed in the back and continued to show us everything. Answered all our questions, gave us a beautiful box that held our key and another beautiful box with Audi leather key chains.
All in all, I felt like the most important person that ever walked in those doors by every single employee I encountered, even the sweet girl at the desk. My husband bought his GTI at the DTLA VW and he had amazing service there as well. We will make sure that DTLA VW and Audi is the only place we shop or recommend!
Excelent customer service from Rico and Jeffery. Thanks to them my daughter and I had a great experience buying her first car. Would definitely recommend them. Thank you Rico for your patience and taking the time to explain everything to us.
As a first time buyer, Goudy Honda made the process for me easy and stress free. They provided me with the best pice and made me choose the right car. Thank you Goudy Honda for the awesome help and affordable car! I love my 2018 Civic!
Came in thinking I was going to get rejected being so it was my first time buying a car, but to my surprise I came out the dealer with a brand new 2018 Honda Civic! They were so nice and helpful I truly recommend you coming to this dealer Tito & Miguel are by far the best!!!
Very responsive and helpful. They were quick at responding to all my emails and had answers to my questions when I called over the phone. However, the dealership's location was a little far away and they wouldn't have let me get the vehicle pre-inspected at a mechanic, so I ended up going with a dealership closer by.
Traveling from coast to coast is my summer pass time. Arrived from Illinois when the xx emissions system was on. Chris serviced the Vehicle on the spot. Awesome services as other centers refused to assist this cross country H. Odyssey driver. Car was cleared and back on the road with peace of mind. Thanks you!!
Easy and painless process to service vehicle. Used shuttle to get dropped off at local gym. Completed workout and service in 2 hours! Service agent Trinidad helpful as always. This was my third service since vehicle purchase.
Decided to give Culver City Honda a try and asked specifically for Malika because of the great reviews she has on Yelp
The reviews are right. Highly recommend Sailyn and Malika of Culver City Honda. No hard sell just excellent service.
We live 120 miles round trip from this dealership but it was worth the drive as they honored the price quoted without the switch and bait as well as getting us the color combination we wanted.
We do have to come back to get the wheel locks install and Sailyn took very good care of us again. We still have to come back for a second time for our other set of key. And this is the only complain I have. But I am not taking a star out of Malika’s and Sailyn’s as I understand that this is something outside of their control. And we know that Sailyn and Malika will take care of this.
Brandon G of Finance is also great. Took time answering all questions. Never felt rushed.
Vasny and Beverly were a great help and great sales rep. They were able and willing to work with me and able to work out a great deal. They have been very attentive even after the purchase of vehicle. Great experience
They were very friendly and helpful. They made it easy to trade in my old car so I can get a new one even while having negative equity
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