I want to compliment on the sales rep Katie Rustman. She was very patient with my wife and I. We were showed over 6 vehicles in our price range.
She was very atuned in want we wanted and showed the utmost proffsonlison.
We purchased a new 2017 Honda Pilot. Scott Shutton was our sales man. Scott did an outstanding job answering all our questions and presenting the car to us. Scott also had great working knowledge of all the functions the Pilot had.
The finance guy I believe his name was Frye was great to work with. He was very polite and helpful. He made the paper work a very easy process.
The sales manager I can't say the same about. I believe his name was Cliff. We were dealing with him on the price and at first they couldn't do what we wanted-$33,500(out the door for the deal). We left. An hour goes by and my wife gets a call from Cliff asking if we would go $34,038.00. My told him make it 34,000 even and we will buy it. Cliff agrees on the phone to those terms. Once we start signing papers we realize that they are charging us 34,160.00 + or - a few dollars. I know it isn't much more in the overall picture, but its the principal that he told us 34,000.00 even. Frye(finance guy) made it right and we bought the car.
Other than that issue the buying experiance went good.
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