Shottenkirk Went Above & Beyond
June 29, 2017
Wow! I purchased a new car from Shottenkirk last Friday and don't have nearly enough good things to say about them! I worked with Gerald Johnson for my purchase (and spoke with Jeff Green a little bit) and he really went above and beyond to make sure I had a good experience. Ben did my financing & warranty paperwork and exceeded my expectations as well. I'd love to share how these men came together to shape my first purchase of a brand new car.
To start off, I am a woman under 30 (who really doesn't know much about buying cars) so I was a little bit weary about going to a dealership alone. Last Thursday my boyfriend accompanied me up there and it turns out, he wasn't even needed. Gerald walked me through everything and I was able to return the next day by myself to finish up the purchase. I was amazed at the quality of service offered to me. He knew I did my homework on my chosen vehicle and was very communicative about features I didn't find in my research. He respected what I knew and all of the hours I put in before I came to the dealership, and I really appreciated that.
I would also like to note that I did visit another Honda dealership the next day, just to compare prices and look at another color of my vehicle and my experience there was absolutely terrible. They tried to sell me (I sold myself before I even left my house!), then wouldn't let me in the room to talk about what I wanted, they were rude and made assumptions that just weren't true; I ran back to Shottenkirk!
When I got back up to Cartersville, Gerald met me at the dealership and helped me with my paperwork. We made sure that I was getting a good deal for my trade-in and that I wasn't paying over my monthly budget... or for too long of a term! Once we finished up on the initial, he brought me back to Ben who really went through my financing options and showed me what I was looking at in terms of a warranty. He was fantastic.
What really made the entire experience stand out though, especially compared to the last time that I purchased a vehicle, was the dealership as a whole. Everyone loved where they worked and it showed. I was impressed with them and it made it absolutely worth the drive from Bremen. I can't wait to go back to have my vehicle serviced for the first time and see these guys again.
One last special shout out to Gerald because I know that he made sure I not only had a great purchase experience, but that I'm also going to have a great ownership experience.
I will never visit any other dealership - Shottenkirk is stuck with me for life!