Jennifer made the experience of purchasing my 2018 Honda Accord EX-L fun and exciting. She took extra time to connect and answer all of my questions. Her passion for changing people lives through car buying is out of this world. You can honestly tell it's not just a job to her but she loves what she do. I would recommend her to everyone I come in contact with. Thank you Ms. Jennifer Baker and to the friendly staff at Honda of Concord.
Comfortable and extremely reliable!
by TexasFan from Belton, TX
December 23, 2018
I absolutely LOVE this vehicle!! I just need to get rid of a car payment for now; but I definitely will buy it again! It is the best vehicle I have ever owned! I love the newer crossover body style!
I purchased a new Honda. Jim Doyle was our sales consultant. He was excellent in giving us the information about the new Honda. Was a pleasure working with him.
Most problematic Honda car I have.
by Honda Fort worth Tx from Fort worth Tx
December 6, 2018
I had 42,000 miles in my Honda Pilot 2016. Since then , I only travelled 2x for out of state and most if the time just in the place. But now I heard some cracking sound when you turned and brought to to dealer to fix it since I still have warranty on it. I brought like 10 times like every after repair , still the problem occurs. The radio fm are very poor sound balance system, start up are poor too, sticking break pedal so I have to used remote start engine. , 1st year of owning it, the battery’s was dead. Now I brought all this attention to the AH M but they regret and denying the problem so they have to protect from damaging their reputation. Thats what all the business is. We are silent but being consumer we should do something about it. We have the right to question since we are paying and buying this brand or product. We are your reasons why your business exist.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
A very reliable, stylish and cost effective SUV
by Dipankar from Pittsburgh, PA
January 12, 2019
Super comfortable, Powerful, Huge space, nice mileage(20-21 mpg), very reliable SUV. It was my first car and loved it from day 1. In 2016, Honda completely changed the Pilot design to be more sleek, which is amazing. I love the big rear view mirrors, hand rest, huge space. One is bound to fall in love with the car.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Very nice place they are very up front and will make sure you get to work and back if your car in getting fixed I like the food there very good cooks very clean and if you have any problems they will help or make it so you can get your car fixed and if you are buying or looking for a new car please go here they work with you I know yes my name Stevie Stuckes
Very reliable car and good in gas
by Sulena from Downey, CA
December 3, 2018
I love the gas mileage for an SUV
Very comfortable to drive
Very spacious and lots of leg room.
3rd row is a plus
I love it!!!
Least reliable Honda I’ve ever owned I’ve had many
by Jay Bono from Powers Lake, Wisconsin
November 28, 2018
Bought the 2016 Pilot new to replace our 2009 that my son inherited with 180,000 miles. At 40,000 miles the Pilots reliability went from I Love this car to what the xxxx is going on! Dash light illuminated and the vehicle slowed to a crawl. My wife is a Sunday slow driver. Highway miles mostly. Kenosha Honda reset the computer,
Replaced catylatic converters vehicle spent over two weeks in shop. Got the vehicle back all the lights were back on again. Vehicle brought
Back to Kenosha Honda, got it back a week later unwashed,with it ’repaired’ again. Drove it straight to a Toyota dealer the next day and traded it for a new 4 runner. 2016 Pilots are no good. I have a 2009 Pilot with 205,000 and a Accord with 120,000.
Was in the market for a nice low miles used car. Got in contact with Justin Myrick at the Troy dealership and he had a couple options that fit my needs. Went and test drove a couple vehicles and found the one i liked it was just a little out of my budget. Went home and did some research and talked to Justin a little more and realized he had the best deal on that vehicle around. Went back a couple days later and purchased the vehicle. Justin is very knowledgeable and very helpful in the car buying process. This is the second time we have done business with him and will definitely contact him for all our future car needs.
Melissa was superb, I give her 5 Stars!. She is extremely knowledgeable of the product and listened to what I was looking for. She found me the perfect CRV for my needs and budget. She also addressed all of my concerns professionally and willingly. I appreciate the time and patience spent on educating me about the CR-V and the dealership services. Thanks Melissa!
by Pilot Mike from Macomb, MI
December 30, 2018
What can I say, this is my third Pilot. I traded my 2006 in on the 16. For me, there is no other. Go Pilot!
I would give the dealership 5 stars based on Melissa. Unfortunately, the finance department overcharged my account by $500, sending me into overdraft with the bank. Therefore, the overall rating of this dealership, I give 3 stars.
by Lucky Luc from Athol
December 23, 2018
This car has more leg room of other models I've tried. The ride is very comfortable and feels very stable going around corners. Haven't had a chance to tow with it yet.
When I brought up the problem with the rear seat belts on my Passat, Sean Gerringer was quick to agree with the safety risk. He ordered parts, called me when they arrived, and scheduled my replacement appointment. He also arranged a vehicle for my use during the repair. Work done; safety issue fixed. All good, including my review of VW of South Charlotte.
by Nancy from Leesburg, VA
December 18, 2018
Very comfortable spacious SUV. Hope it lasts 14 years like our last Pilot. Lots of new safety features on the 2016 like side and rear cameras.
Mr. Bagwell is a gentleman and very accommodating in every way. It???s not always easy for a woman or anyone for that matter to negotiate for a car and he made it as comfortable an endeavor as possible and for that I was very grateful. Last time I dealt with Vicky so he had big shoes to fill. It???s too bad that your sales managers are apparently under so much pressure to squeeze the last dime out of people that they can???t be pleasant.
Thank you So Much Jennifer for Helping us with our purchase of or CRV. Your Knowledge of the different vehicles and three whole process of buying a car made it such a great experience. We could be happier with our vehicle or our buying experience. We will definitely recommend you to our friends and Family!! Brian , We thank you to for your help. we could easily tell your management skills inspire your Staff to be as knowledgeable and helpful as possible!!
This was by far the best experience I have ever had when purchasing a vehicle. Shon was terrific. He took his time with us but did not hover over us while we shopped. In fact, he didn't even accompany us on the test drives, allowing my wife and I to really get a feel for the vehicle. The show room even had a game room, which kept our 9 y.o. entertained while we did the paperwork. That was a blessing in itself! I will say, however, that the detail department did not do a very good job cleaning up the car before we took possession, but in the grand scheme of things, we can overlook that. Thanks to everyone at Metro Honda for a great experience!
Lance was a knowledgeable salesman. He is professional, patient and kind. I love my new/pre-owned vehicle :-D The financing was spot on with the quote with the payments I had budgeted. Adams Auto was a great experience...Thanks!
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