This was a good car-buying experience. The salesman was Richard Cortez and he was calm, practical, listened to what I said and didn’t try to override me. No one at this dealership wasted time, and although everyone wants to get the best deal possible, especially a car dealership, I never felt less than in control of the negotiation or pressured. I felt that Richard had his manager’s support throughout. Everyone was nice as well as low key, including the finance manager I dealt with. I like the CX5 I bought, but to put the cherry on top, the GM of the dealership, largest in the city, thanked me for my business. Kudos to North Park Mazda.
by Pilot Mike from Macomb, MI
December 30, 2018
What can I say, this is my third Pilot. I traded my 2006 in on the 16. For me, there is no other. Go Pilot!
I went to Fiesta Honda and everything seemed smooth. Although it was smooth I felt as if the customer service was o.k. The salesman and the other sales manager I worked with seemed like they only cared just enough to not seem like a's. This made every minute uncomfortable to a degree, I felt like all I was happy with was the car, the price a bit, and just felt awkward through the process when I was with these guys. The only saving grace I believe was... Angela at he food counter in the morning shift, Vicki at the reception desk and Christopher(salesman) that day. Nonetheless great price, both good/helpful and figity/awkward people. The old saying personality makes the company is true. And this place misses the mark but still gets 3.5 stars
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Comfortable and extremely reliable!
by TexasFan from Belton, TX
December 23, 2018
I absolutely LOVE this vehicle!! I just need to get rid of a car payment for now; but I definitely will buy it again! It is the best vehicle I have ever owned! I love the newer crossover body style!
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
by Nancy from Leesburg, VA
December 18, 2018
Very comfortable spacious SUV. Hope it lasts 14 years like our last Pilot. Lots of new safety features on the 2016 like side and rear cameras.
I always dread shopping for a new vehicle. High pressure sales and back and forth negotiations are not my thing. Thanks to Lou Syring, we had a great experience! No pressure, never tried to talk me into something I did not want, and worked HARD to meet my budget. He even found a $1000 discount through my Sam's Club membership!
I highly recommend Lou!
A very reliable, stylish and cost effective SUV
by Dipankar from Pittsburgh, PA
January 12, 2019
Super comfortable, Powerful, Huge space, nice mileage(20-21 mpg), very reliable SUV. It was my first car and loved it from day 1. In 2016, Honda completely changed the Pilot design to be more sleek, which is amazing. I love the big rear view mirrors, hand rest, huge space. One is bound to fall in love with the car.
My husband and I went into the dealership to trade in our vehicle and obtain a nice mid-size vehicle for our future family. We were immediately welcomed by Isaac. He was friendly, yet assertive and efficient. My wife and I can really appreciate him and the way he listened to our needs to make sure we left satisfied with our new vehicle. He really went the extra mile to ensure everything went as smoothly as possible. He has been extremely professional and very respectful of our time as well. He definitely sets the standard to carry out the greatness, class, and exuberance of the Infiniti name! We love our new vehicle! Isaac gets a 5 out of 5 in our book.
Most problematic Honda car I have.
by Honda Fort worth Tx from Fort worth Tx
December 6, 2018
I had 42,000 miles in my Honda Pilot 2016. Since then , I only travelled 2x for out of state and most if the time just in the place. But now I heard some cracking sound when you turned and brought to to dealer to fix it since I still have warranty on it. I brought like 10 times like every after repair , still the problem occurs. The radio fm are very poor sound balance system, start up are poor too, sticking break pedal so I have to used remote start engine. , 1st year of owning it, the battery’s was dead. Now I brought all this attention to the AH M but they regret and denying the problem so they have to protect from damaging their reputation. Thats what all the business is. We are silent but being consumer we should do something about it. We have the right to question since we are paying and buying this brand or product. We are your reasons why your business exist.
Cody and the tech team worked until they found the source of the strange whistling problem....and everything they did was covered under warranty from a previous service that was done there before I bought the car from a family member. They even had multiple technicians AND the department manager ride with me to listen to the sound, to make sure they knew what they were listening for and finally get it corrected. And they assured me that if I heard it come back when the weather warmed up again, I just needed to bring it back and they’d put me in a loaner car again. It was like finding a needle in haystack, but they never complained or argued about me “hearing things.” Great place, great people! I always feel like a person, not a number. :)
Very reliable car and good in gas
by Sulena from Downey, CA
December 3, 2018
I love the gas mileage for an SUV
Very comfortable to drive
Very spacious and lots of leg room.
3rd row is a plus
I love it!!!
Arrived there for Service, Oil Change and Check Alignment. Prompt service. Very Clean stalls. Great Customer Service by everyone there. Great deal on value of services.
Least reliable Honda I’ve ever owned I’ve had many
by Jay Bono from Powers Lake, Wisconsin
November 28, 2018
Bought the 2016 Pilot new to replace our 2009 that my son inherited with 180,000 miles. At 40,000 miles the Pilots reliability went from I Love this car to what the xxxx is going on! Dash light illuminated and the vehicle slowed to a crawl. My wife is a Sunday slow driver. Highway miles mostly. Kenosha Honda reset the computer,
Replaced catylatic converters vehicle spent over two weeks in shop. Got the vehicle back all the lights were back on again. Vehicle brought
Back to Kenosha Honda, got it back a week later unwashed,with it ’repaired’ again. Drove it straight to a Toyota dealer the next day and traded it for a new 4 runner. 2016 Pilots are no good. I have a 2009 Pilot with 205,000 and a Accord with 120,000.
Jonathan, finance and the rest of the team there are amazing. They worked hard to me the car I wanted. I love it and am truly grateful to everyone involved. We will be buying our truck from there in a few months as well.
I went into Gilman Honda to get a new tire on my Honda Accord and fell in love with a 2015 Tahoe on the lot. I just went to look at it and met JW who helped me from start to finish on me just wishing I could have the Tahoe. JW from the start new exactly that's the only suv I wanted and new where I need to be on my trade in and to
Payments where they needed to be. I walked out as a Tahoe owner thanks to JW
We just purchased a 2018 Accord EX-L for my mom. Thank you Gillman Honda. This was the fastest, easiest car buying deal I have ever made. We got a great car at a great price. Thank you Mr. H., Amy, and everyone else who made this such a good experience.
I've bought a lot of new vehicles, and this was by far the best experience I've ever had when buying a new vehicle! I love my Tundra! ❤️
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