This is a fantastic dealership with fantastic people working there. Fear not about walking on to a car lot anymore, at least at this place! Our salesman was Earl Huang and he was not your “typical” car salesman. Earl was kind, considerate, patient, and more than fair in dealing with us.
Our experience with Earl started online where we asked about prices on a car that was on their lot. Earl was very honest about the price, if that number included tax, and if they were able to down from that number.
We drove from one side of town to the other to come to this dealership, but I am here to tell you that is was more than worth the drive! There were other lots that were closer and we had talked to some sales people at them, but we did not get the service nor the deal. It really was worth the drive!
Ask for Earl when you need to get your next car, he will absolutely treat you fairly!
I am handicapped and hard of hearing, so I honestly did not catch the names of the men in the service department that were so wonderfully helpful. I'm on oxygen 24/7 and it really was difficult to get my car in for the airbag recall. A young man came out and picked up my car, had it fixed and returned it to me. I can't thank them enough and have told many about how great your service is! Thank you again.
Set up an appointment with Obed C. He had just the car I wanted ready for me even though I showed up early. We did our test drive (loved the 2017 CR-V), and he had the car washed and detailed while the paperwork was being done. He then walked us out and demonstrated all the electronics and helped/showed us to program everything. We arrived at 1015 and were out of there with our new car by 1230. It can't get any better than that.
The service at Findlay Honda Henderson is awesome! I've bought cars in the past and it seems to always be a pain. The service here was great. They really seemed to care about my needs, as opposed to just selling me a car.
This is the way internet buying should be done. Contact them with some details, an internet specialist gets back to you promptly and by the next day the deal is done. Many of the competitors just do not get it because it is that simple. I suspect most suffer from low percentage success with internet inquiries and do not know how to recognize the serious buyer on the internet. We got a 2010 Ford Taurus SEL that is beautiful and a good price. They were friendly and the internet specialist was superb. Here is the process: internet specialist responds and you state your desires, you meet the specialist for a test ride, you buy the vehicle, and the specialist gives you the key to your new vehicle. Enough said.
My wife and I walked in Findlay Honda looking like we just woke up, definitely not a "Were Buying A Car TODAY!" type of couple so we were really surprised when Roger Cerncic walked up to greet us. He saw that our 4 month old son was with us so he opened the door for us to keep him out of the heat (A+++++). We told Roger that we did not want to waste his time because we were just looking around and not ready to purchase just yet. Also, we were upfront about our credit situation which is not the greatest at all but he did not hesitate to help us. We sat down and gave him our information as far as recent credit score, vehicle we wanted, and our price range which he then took to Lora Price (Sales Manager "Very professional" A+++++). Lora worked her magic with the banks to make things work for us. Roger came back with some options for us which was surprisingly GREAT options knowing how our credit situation is. After deciding that we were going to go for it, Jon O'Connell helped us out with the finance paperwork which was quick and easy. We are now driving a Brand New Honda Odyssey with only 36miles, Thanks to Team Findlay Honda especially to Roger C for showing us the best customer service anybody can provide a customer. He is very professional and very knowledgeable about the vehicle. There are not enough STARS to rate how satisfied we are with the experience with purchasing our first NEW vehicle with Roger by our side from the time we walked in the dealership to driving out with our new van. He walked us thru step by step from worrying about our credit, to purchasing the vehicle we want, to setting up our phones with the Bluetooth in the Odyssey. I hope this helps out everyone else who are thinking about buying a vehicle and I wish this review is elevated to Management so this guy can be recognized Best Customer Service. My wife and I would like to Thank you again Roger and the team for having one of the best day and now driving the vehicle that suits our growing family.
TJ was extremely helpful, and was very kind. He was patient even though it was getting late, and made us feel like we were making the right decision buying a car with Honda. TJ was knowledgeable, friendly, and made my family feel welcome. He is a model employee, and he made the experience enjoyable.
Quick efficient, Pedro explained the service process very well. Knowledge concerning my car and the requirements for service. Friendly and professional! Highly recommend this dealer for purchase or service.
Pedro and the Service Dept. team put the Merry back into my Christmas this month. The team at Honda West will go the extra mile for loyal customers, such as me, and care about my car service experience. This means so much more than making a buck and I respect them for it. Thank you for making my Christmas a merry one!!
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