CarMax treats customers as they should be when they are purchasing a car. They do not pressure you and offer great services. They sit down with you and evaluate payment options that will make you most comfortable. I have nothing but praise for this team and this facility! I will recommend this facility to any and everybody!
Jennifer made the experience of purchasing my 2018 Honda Accord EX-L fun and exciting. She took extra time to connect and answer all of my questions. Her passion for changing people lives through car buying is out of this world. You can honestly tell it's not just a job to her but she loves what she do. I would recommend her to everyone I come in contact with. Thank you Ms. Jennifer Baker and to the friendly staff at Honda of Concord.
Excellent experience.... originally went in to look at a CRV with no intent to buy and ended up walking out with a great deal. Would definitely recommend this dealership! Eric was absolutely awesome and so knowledgeable.
My experience purchasing a used car at Tim Marburger Honda was in a word: AWESOME! My sales person called me the very next day I left an inquiry online. He answered all of my questions and even provided an indication of what financing I could avail myself of over the phone. I decided to drive to the dealership and was pleasantly surprised to find my salesperson waiting for me at the front door at our designated meeting time. He was professional, yet personable gaining my respect by looking me straight in the eye when addressing me. After a test drive, I decided to purchase the car. The financing department was very easy to work with and did a great job making the purchase easy and all terms and conditions clearly explained. I was able to save several thousand dollars which allowed me to purchase a newer model year than I could have purchased from other dealers. I left the dealership HAPPY! When was the last time you could say THAT about any car-buying experience?
I had to take in my brand new 2018 CRV for a broken power seat control panel after only 3 months of ownership. Needless to say I was a bit upset considering the car was brand new. The service professionals at Flow Honda in Winston Salem were very supportive and provided outstanding service that erased any negativity I had going in. It turned out that it was only a bad clip and it was repaired in less than 35 minutes. Now I don't expect every time I bring it in for service that it will be so quick but it was great that they took all things into consideration, how new the vehicle was and what kind of time frame I was working with, and got me back on the road as quickly as they could. They were all very courteous and friendly and very professional. If I had to stay longer the service lounge is more than accommodating. Only one thing, the A/C in the lounge may have been a bit too cold but it was raining that day so I am sure any other time it would have been just right. So if that is all I can say that could use improvement, they are doing a xxxx of job there. 5 stars guys!
Great dealership - this is my 2nd Odyssey I have bought from them and have always received first rate service - both in sales and service. I would highly recommend them!!
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