Just took delivery of a new Honda CRV. Wayne LaPier in sales and Steve
in Finance went above and beyond what I consider typical benchmark
customer service in this day and age. Professional, Courteous and Attentive to what we wanted in a vehicle made for a very pleasant purchasing experience. So if you are in the market for a quality new vehicle (or used) give this dealership and its people the chance to earn your business, YOU will be very happy that you did.
I had to go in for my cars state inspection, they had me in and out in less than an hour, and the service was very friendly. Super cheap, and they gave me a full diagnostic report on the vehicle when finished. All in all I left very satisfied.
Wayne is a great sales person, he gave me everything I asked for and answered all my questions. Will recommend Della Group and Wayne to everyone. Smooth process from start to finish. Love my Car !! Thank you
We just purchased a 2018 CRV from Della Honda salesman Wayne LaPier. Everything about our experience was 5 Star: trade in value, sales professionalism, promptness of financing and vehicle preparation, new vehicle orientation and willingness to spend additional time learning about the new vehicle at a future time. Wayne did an outstanding job for us. Thank you
Our experience was relatively stress-free thanks to Matthew Shanks/Master Certified Sales Laureate, who my husband and I dealt with from start to finish. He went out of his way to get us an amazing APR with the banks that the Automaster already has relationships with; he spent the time coordinating and facilitating our sale; and he gave us exactly what we were hoping for with our trade-in. He also referred us to another insurance company, where we were able to cut our insurance fees in half and ended up switching and bundling our home and car insurance -- two great rates. We did not feel rushed or pushed into anything, as we have felt with most, if not all, of the cars we purchased through other local dealers -- there was no haggling or wasting our time "pretending" we were getting a deal. Matt respected and understood our budget, and helped us to keep it where it needed to be so that we could purchase a vehicle we never thought we could afford. Moving forward as our other older car continues to get older -- the first place we will now turn to is the Automaster for all of the reasons I mentioned above. Satisfied and very pleased. The other local car dealerships cannot compete with the excellent service we received from the Automaster.
The dealer rep at the Automaster was very good at communicating. We talked online, by text and by phone. She was always positive and helpful and quick to respond. I would definitely shop there again.
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