Great dealership and a pleasant experience.
December 3, 2018
Let's be honest. Every dealership is the same. They have cars, you need a car and they want to sell you the car. I recently bought a very nice used car from them. From the beginning to end, their professionalism, customer care and attitudes were impressive and much appreciated. Buying a car is no easy process and we (the customer) are always afraid of getting strong armed and pressured. Bell Honda is not like that at all. I walked into the dealership and was greeted by Chandler. Chandler simply asked how he could help me out that day. I told him here was the deal, "I have a trade-in, I cant put much down, and this is the monthly payment I can afford." He said no problem and took me right to the car I came into look at. He let me in and let me just look at the car. No fake knowledge, or "Oh you are gonna love this" speech. He asked simple, intuitive questions about my interests in the car and where I felt comfortable with payments. After looking at it for awhile, I asked him whats the next step. He said we'll take a look at your trade in and well take the new one for a test drive. After we came back from the test drive we sat down and talked some numbers. Chandler was a great salesman, meaning he was honest and wanted to make me feel comfortable. With no fault of his own, I simply just could not afford it and was ready to leave. Chandler had his manager Will (William) explained my situation out financially a bit more. We even wrote out my entire budget to make sure I would be alright. After a lot of number crunching and offers for the trade-in, I was happy with what they offered and rang that big bell (which is what you do when you purchase a vehicle). The next step was to see Roy and finalize all the paperwork and financing. What Roy was able to do next with a warranty program and recognizing me being a veteran, was truly remarkable and very much appreciated. Overall, I spent the whole day here (about 8 hours). This included me pondering for over 3 hours to make a decision, but it was an important one. If you are looking for a car, and especially if you are a veteran, go in to Bell Honda and ask to see Chandler and have Will and Roy help you get into the car that you want. Thank you all again! I will recommend others to go to Bell Honda.