A Wonderful Week and Then Some
November 6, 2018
My 2002 CR-V's inspection was coming up and rather than put more money into it, I thought I should get a new car instead. The moment I said out loud that I was getting a new car, mine, that has served me well for nigh on 13 years, decide to give up the ghost one day at a time. I wasn't sure what to do, so on a Monday I called Martin Main Line because I've been going there for my inspections almost as long as I've had my car and I've always felt comfortable with them. I asked for someone in Sales and was fortunate enough to speak with Julie. She suggested trading-in and I made an appointment to see her that Saturday. I'm not easily swayed. As a matter of fact, I sometimes like to dig in my heels just so someone else doesn't get their way, so surely you can understand that I don't like being sold to. Well, that's not anything you can tell about me right off the bat, so I don't know if Julie is just not overly aggressive as a sales person or if she figured me out and decided to meet me where I was. Whatever the case, she turned out to be a decent fit for me as a representative for the dealership and Honda. I was comfortable with her from the first time I spoke with her and each encounter thereafter. Of course I shopped around before going in and knew exactly what I wanted. But I also had back ups at two other dealerships. But like with my first car, I was determined to have my first choice. I'd set my heart on a CPO 2015 Pilot SE and I put on my blinders, blocking everything else out and hoping I didn't have to take them off until I was driving off the Martin Main Line lot with the object of my affection. And sure enough, that's exactly what happened. I dropped in on Saturday with my sister and nieces and nephew. I was earlier than Julie was expecting me, so we had to wait a little, but once she was available, we got right down to it. We took the Pilot for a spin. Because of an injury, one of my top priorities for the new vehicle was leg room. And the Pilot has plenty in the driver's seat. Julie was great company as she guided me on a pretty scenic route away from and back to the dealership. The ride was lovely and it handled so well. Once we were back we got further down to business. Julie's tone was always sincere and relaxed. The car was set for a great price, but I like to push boundaries and dig in, so that's what I did. Like a friend would, Julie gave me this look and told me there was no way I was getting what I was asking for. I really appreciated her candor and it just made me dig in more. But she said she'd see and brought a manager over to see what he could do. Enter Joe Seker. Well, my sister and I were already enjoying ourselves, but when Joe came over, it almost became a proper party. He was firm with his delivery and funny with his asides and once we came to an agreement, I turned to my sister and said, "That was fun!" And she totally agreed. While I went off with David to Finance, my sister kept company with Julie. Although the charged atmosphere Joe created died down a bit, my time there continued to be pleasant and the feeling that I was making the right decision never left. I've been driving my CPO 2015 Pilot SE for a week now and I absolutely love it. Not that I had doubts, but it's always good when you're right about things like that. So, I really want to thank Joe and David for exhibiting great customer service, but I need to give the biggest thanks to Julie for doing what she could to let me have my way. Also, after we left, my sister told me that she talked to Julie about the car she was looking to buy and my sister said she was engaging and informative, so I want to send an extra thanks for that. I like to keep my cars until I can't, so I don't plan on needing their Sales department for some time, but I would definitely recommend Martin Main Line for anyone looking for a good Honda buying experience. Just be sure to ask for Julie.