Great personal service, quality of work, and value
May 17, 2017
I am new to Idaho. I've owned many cars over the years and had them serviced by host of dealers and non-dealer service and repair places. I must say that I've not had a better overall experience than I've had with Smith Honda during the last 6 months on 3 separate repair and service occasions. No one there has put me up to this. I just feel strongly that it is as important to complement someone providing me any service as it is to be critical of them.
I have a Lexus RX300 that's now 17 years old and in many ways still looks and runs like it is brand new. I intend to keep it until it truly dies, which I've been encouraged to do by many mechanics and the 3 dealers I've worked with. Needless-to-say, I do not want it in the hands of a service and repair place that doesn't know what they are doing. Just as important is the quality of the customer service. Here are the reasons I will keep going back AND refer anyone I know - especially - with a brand where there is no dealer (e.g. Lexus).
The quality of their work is very high. They seem to be very good at diagnosing problems and are very transparent with what they think are problems, educating me about them, giving me options to consider (with cost), and then fixing them.
Their front line service representatives - Stacie and Javier - are ALWAYS pleasant, responsive, efficient, and great at follow-up, providing me with the agreed upon 'action plan' and then contacting me to make certain I am satisfied.
From a cost standpoint they have provided me very good value. I came from an area in California with a high cost of living so I have expected to pay less in Idaho. However, of the cost their service and repair work is far below what I've experienced anywhere in the past.
I have owned several Honda Accords in the past so I also know that they are terrific cars and will run forever. If I get another vehicle it will likely be a Honda from Smith Honda.