I had a TERRIFIC experience at Honda Cars of Bosto
November 5, 2018
I haven't owned a new car for 25 years, so the idea of entering a car dealership made me nervous. I had the usual preconceived ideas as to what my new car shopping experience would be like. I am thrilled to say that Honda Cars of Boston has "blown me away" with all they have done for me. Last week I came upon a new Honda CR-Z on their website, and with a few quick "clicks," I received an excellent mark-down price. And, it was simple to calculate the value of my trade (I'm happy to say they gave me a great price!). I was told to ask for Justin Chin when I visited their showroom that evening. John Flynn (Sales & Lease Consultant) stepped forward and politely introduced himself upon my arrival and then brought me over to Justin Chin where he assured me I would have a very positive experience. Deep down, I wondered. Well, Justin receives an A-Plus!! grade from me. He is so knowledgeable, he is so enthusiastic, he is wonderfully polite, and he is fun. I soon felt very much at home here. And when Justin presented my new 2015 Honda CR-Z to me a couple of days later, he made sure it was spotless - from the inside out, including the engine (that he carefully dusted off!). And Justin happily showed me all the "bells and whistles" on cool new 2-seater hybrid. When working with the other gentlemen at Honda Cars of Boston, I found each and everyone to be polite, respectful, helpful and knowledgeable: Joseph Avilla (Pre-owned Director), and Oscar Caicedo (Finance Manager). And when I brought my car in several days later due to a tiny/slight "rattling" sound near the dash, Steven Pepin (Service Advisor/Service Department) never gave up until he himself heard the slight sound after several test drives, and quickly resolved the problem. I didn't get one of those usual, "Well, we couldn't hear what you were referring to, so we couldn't fix the problem." Last night I attended a fantastic hands-on workshop for new car owners, and it was fun and informative. I brought my roommate with me since she is shopping for a used car, and I introduced her to Justin Chin. Later she said to me, "Diane, you are right! It is so friendly here. Everyone is so nice, there is no pressure, and they are knowledgeable about their products. I have never experienced this before at a car dealership. Just look around...everyone is happy!" Purchasing a car (new or used) is a big decision and a huge commitment, and from what I've experienced thus far at Honda Cars of Boston, they are making every effort to show you that they truly care, and they want you to be happy - both during the car-buying process, AND, after driving it away where they will carefully and respectfully service/maintain your car (and from what I learned last night - their service/repair pricing seems to be of high quality and very fair, too).