My first visit to Ocean Honda, I have never had a better experience in purchasing an automobile from a dealer in my entire life. Everyone that I came in contact with made my visit a pleasure in looking, learning, and selecting a new Honda. And I very would like to thank Eddie Thomas for all his help to me in my shopping for, and finding a new Honda to drive home.
My husband and myself were in the market for a larger vehicle because our family is growing. We are big Honda fans because of our last car shopping experience in another town. The dealership had knowledgeable staff, and made our buying experience easy and comfortable. Before going to Honda of Morgan Hill we researched a few options for vehicles and ultimately decided on a preowned Odyssey with low mileage. We were preapproved for financing on line. We did our homework. The sales staff seemed helpful and friendly. We purchased the vehicle we had looked into on line. Less than 1 week later the battery needed to be replaced. I called and spoke to the salesman we dealt with the previous week and before I told him the issue HE interjected, “if the battery needs to be replaced we will do that.” His knowledge on the subject was baffling since I had not told him what the problem had been. I was under the impression that when you purchase a used vehicle from Honda it has to pass an inspection. And something like a dead battery surely should have been noticed by the service team. The salesman said he’d return my call the following day since he was out of the office. This never happened. I assume the service team and the salesman were aware of the malfunction since I haven’t been told otherwise. I expected Honda to either reimburse us for the cost of the battery or give us equal credit in the service department. I am disappointed with the level of dishonesty proven by this specific dealership. They are the reason people dislike the whole process of buying a car. I will purchase another Honda but I will never go back to the dealership in Morgan Hill nor will I recommend them.
From the time I entered through the door to the time I left, I had excellent service. They had given me the exact quote I was looking for, with no hidden fees nor did they pressure me to use their financing or leasing or fudge anything. Sam Samaha was the one who showed the car to me, was very courteous and went over every knob of the car making sure, I understood each functionality. He even answered some insurance questions I had with my own provider. The whole thing was wrapped up in 2 hours.
Linn Gardner was extremely professional and thorough throughout our process of purchasing a new Honda Odyssey. He walked us carefully through all of the features and got us the exact vehicle that we were looking for. He definitely went above and beyond to make sure we were happy with our purchase. We'll definitely be back the next time we are in the market for another Honda. Thanks Linn!
Mr. Gardner was very helpful. He went over all of the options with my husband and I. We we're in and out in two hours! Mr. Gardner went above and beyond for us and we really appreciate it. We will definitely be coming back.
Linn Gardner is seriously the greatest and I had the best experience ever! My dad recently bought his car from him, and Linn was able to help me in so many ways to get the new 2018 Accord, with a great deal. The price he was able to give me was unbeatable and a fair price considering I???m doing a trade in, and I???m certain other Honda dealers can???t match this. Their exceptional customer service made everything smooth. He even came in on his day off; that???s how committed he is. Very knowledgeable, helpful, and no pressure. The car was even ready the moment I got there. Definitely reccomend!
Very organized and service done quickly
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