The Best Customer Care Ever!!!!
November 13, 2018
I just experienced the very best customer service of all time. A few weeks ago, my husband’s car broke down and we were in desperate need of another vehicle. Without knowing what to do or where to go to find a reasonable replacement, my husband reached out to different dealerships… By the will of God, the GM manager of Auto Nation Honda was the only person to respond with a detailed plan how he/they could get us in another car. With reluctance, I prepared myself to deal with a stereotypical, overaggressive, insincere sales guy, but it was totally different. Here’s how:
• When we walked in, we were greeted by the whole team of professionals, which included the GM, Mr. Simo. He was amazingly refreshing!
• They explained that they had an upfront pricing plan that could not be beaten, which was proven to be true through my research.
• With ample inventory, they patiently showed us vehicles within our price range until we found a car that was suitable for my husband.
• They were considerate of our budget, price range and time. To spend the process up, instead of having to wait in the dealership for the paperwork to be processed we were given the opportunity to do it all online, which included information about financing.
• Today we have a reliable second vehicle that is more than we were looking for that also cost less than we anticipated.
If you are searching for excellent service that is fostered through honest, responsible sales persons attentive care, call Auto Nation Honda on Thornton road, you will not regret it!
L. A. M.