From Soup to Nuts
December 3, 2018
I would like to say that I have purchased both new & used cars many times in the past but I don???t believe I have ever worked with a dealership that was so ???customer oriented??? before!! I found a car on carguru.com that I was VERY interested in purchasing & even though it was NOT a Honda (it was a Mini Cooper Convertible Coupe), they stood by everything regarding the carfrom soup to nuts!! As I was pulling out of the parking lot of the dealership, I noticed a small star-like crack in the windshield... I immediately ran back inside and the salesman came out, looked at it, & said that they would have it repaired. He asked if I wanted to have it fixed close to MY home bc the dealer was over an hour away from my residence. Within a few days, it was repaired with very little inconvenience to me (I went to them bc I was afraid of bad weather)!! But that was not all, I noticed once home, that there was a clip or something of the sort broken on the trim around the front grill... I mentioned it to them thinking to myself ???here we go??? they???re going to give me a hard time bc I???ve had the car for a few days now, much to my (very pleasant surprise), they said they would repair it and did so without issue! It was approved by the person it needed to be approved by & although I could???ve gone back to them to put the piece on, I chose to bring it right to my local mechanic & he put it on In 20min... the car looks practically brand new with extremely tiny flaws...(the tire rim has a small scratch & there???s a very tiny ding on the drive side door (both are barely noticeable)! I???d like to thank Wes, & Chris in sales & jake in service... I would use this dealership again in a heartbeat!!