I can’t praise enough the service department from Southwest Honda and in particular service manager Steve Parrish: He saved our vacation and more. On a Wednesday in July my wife and I were driving from Plano, TX to Denver, CO to visit our daughter driving our 2003 Honda Odyssey when just before Amarillo our transmission ‘blew up’. We had it towed to Southwest Honda. A new transmission + labor would be about $5900. Originally agreed to it, and we got a nice Honda CRV as loaner car to continue our (3 day) vacation in Denver. But next morning I called Steve Parrish and explained that this was too expensive for us, especially because the car had 161k miles and I was ‘between jobs’. He diligently went looking for a second hand one but only found one with 144k miles. So he suggested to have a company specialized in rebuilding transmissions have our transmission rebuild. That would be less than half the prize. But the car could not be ready before we drove home from Denver to Plano,TX. Without hesitation he offered to keep the loaner car and take it home. Today (3 weeks later) the car was finished by the transmission rebuilding garage and my wife drove this morning to Amarillo to swap the loaner car with our Honda. Steve then took my wife to the garage who rebuilt the transmission. Cost (payable to the transmission workshop): about $2750. Cost charged by Steve Parrish: ZERO, NADA, ZILCH, NOTHING! Even with ALL the effort he did for us and using the loaner car for almost 3 weeks and 1600 miles. AMAZING. Five stars is not enough to express my gratitude. I consider to drive all the way from Plano, TX to Amarillo if we are in the market for a new Honda. Kudos, Steve and Southwest Honda.
They were honest and helpful. I have purchased many vehicles over my 50 years. I have bought from other dealers in Amarillo and around the State of Texas. I will not make those mistakes again. I am totally sold on Brown Auto Group. Don't get suckered into wasting time elsewhere. The Brown experience and service is top notch.
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