I needed a new battery. Zac found that I also needed new filters, which he brought out and showed me. I also needed new wiper blades. He was very friendly and helpful I didn't feel pressure to do anything . He is a good employee.
Does everything well.
by James from Nashville
November 27, 2018
Very smooth and quiet ride. The engine/transmission combination is smooth and powerful. I bought the Black Edition, and I am very happy with it. I have had full sized trucks for years. This truck meets my needs, I don't haul heavy loads or tow large items. If you are the average homeowner who needs a truck for around the house chores, you won't find a better choice. Averaged 25.6 mpg from Nashville, Tn to Gatlinburg , Tn round trip in economy mode on our first trip in it.
Jason Fry did an excellent job and took care of me with no fuss. He got me in and out with no delay and took good care of me.
The truck that drives and feels like a car.
by Handy in Orlando from Altamonte Springs, FL
November 30, 2018
The most functional, full featured truck I've ever owned. Very innovative, many standard extras. And by far the best ride and feel on the road from a truck. It's like having the utility of a truck with the comfort of a vehicle . Roomy inside with lots of storage space. It has a trunk hidden in the bed of the truck and best of all the tailgate opens both down and also swings out for easy access to the bed of the truck. And this vehicle like many Honda models really retains it's value. All in all, a good solid value.
Josh was very friendly and took the time to explain the service and prices! I was in and out of the dealership in about an hour!
It’s excellent reputation is well earned
by Honda Tech Fan from Calgary
November 16, 2018
Yup, this is the one. Rides like a MDX, cleans up real nice, nice roomy interior but it’s the Honda tech that makes the difference. Safest vehicle in its class. Everything works, all the time. The info centre is a bit eccentric but it will be updated in the next iteration, and the sound on the upgraded Touring model is real nice. I hesitated paying for the premium model but worth the extra. Upgraded the fogs to LED and the white brightness lights up my world’ that I share with truant deer on darkened highways. Put on a Honda Spec high end tonneau cover and you’re good to go. Ride, smoothness and convenience insurmountable. Not overdone, done just right for an every day drive in the foothills of the Rockies - the playground of trucks. Truck or car’ Who cares, have fun and be safe.
Took my car in a couple of months ago to have my A/C looked at. Zac was the service person helping me. It was the easiest and the most painless service experience I've ever had. I actually never write reviews, but Zac was so friendly and helpful, that it seemed like a disservice not to say something about him. Every experience I've had at Honda of Tiffany Springs has been excellent, but the experience I had with Zac was world class.
Best Truck at the stage in my life
by Mcclden from Greenville, SC
January 12, 2019
I've owned Chevys, Fords and a Dodge Ram. I usually run them for 12-15 years at a time. Since I am close to retiring and have downsized everything from big house and shop to a simple house for two and don't need a full size pickup. After being without one for a couple of years I couldn't stand it and started looking at midsize. Looking at Colorado, Tacoma & Frontier and all fine vehicles I checked out the Ridgeline and although the looks didnt overwhelm me at first, like my little Shi-tzu which I thought was the ugliest puppy I ever saw, she grew on me and now is beautiful, haha. The same is for the Ridgeline. Once I drove the pickup I was very impressed. I bought the RTL-E to get the safety features since we travel from South Carolina to Texas twice a year to see family and the older you get, a little assistance is well worth the money. I absolutely love this truck and expect it to be with me until death do us part with Honda reliability and perfect for small hauling that fit my needs. What percentage of people haul big cattle trailers or 5th wheels? This truck is not it, but if I want to haul it will. Just check out the you tube video of the guys doing the test hauling up the Continental Divide and it is quite impressive.. Five stars for me.
Mike was so accommodating at a moment when all seemed to be in shambles following a home invasion where my daughter's keys were stolen. Service was timely, professional and dependable. Thank you for your commitment to what we have experienced with Honda of Tiffany Springs Mike. Your help with the key issue was a huge check off on our long list of returning to a state of normalcy. Thank you!
A joy to own
by Tony B from Spruce Pine,NC
November 14, 2018
Wow we enjoy the trunk in the bed. The lay out is great. MPG is outstanding on a long trip. Wish that it would have more downshift control. Living in the mountains this is a big thing. Need more control without burning up the brakes
I got a CR-V and I love it. Tom Gettler was very very helpful and he knows his work. He helped me trough the process with the best customer services. I highly recommend Tom and this dealership.
All the truck you will ever need!
by Jeff the Jet from Wisconsin
November 21, 2018
Haul 8 foot sheets of plywood - no problem. Tow a 5000 lb. rated tilt bed trailer - no problem. Ride in the cab - excellent (even the backseat is comfortable at 6' tall. 24 mpg max so far - could use another road gear. 4x4 low locks rear differential and this machine will go through snow! Couple or air bag recalls - other than that 37,000 trouble free miles. Sport model has a great look.
Cody and the tech team worked until they found the source of the strange whistling problem....and everything they did was covered under warranty from a previous service that was done there before I bought the car from a family member. They even had multiple technicians AND the department manager ride with me to listen to the sound, to make sure they knew what they were listening for and finally get it corrected. And they assured me that if I heard it come back when the weather warmed up again, I just needed to bring it back and they’d put me in a loaner car again. It was like finding a needle in haystack, but they never complained or argued about me “hearing things.” Great place, great people! I always feel like a person, not a number. :)
Very reliable/comfortable vehicle
by Stealth01 from KC, Mo
January 2, 2019
The 2017 Ridgeline Black Edition has been 100% reliable since purchasing it! The truck is very comfortable to drive and ride in and the in-bed trunk is very useful! My only complaint is the occasional false alarm from the "Honda Sense" sensors when in the rain or snow.
From the day I purchased my Xterra right to today, picking it up from a collision repair, I have had the best customer service from any dealer I've ever done business with. Quality repair work and bonus surprise to find every inch of the inside of the car cleaned. Wow!! You never see extras like that any more. Sales and Service people are top notch. Waiting room always super clean and stocked with goodies and drinks. I would highly recommend this dealership. I'm very impressed with every aspect of their customer service.
by Goinwonce from Arizona
September 11, 2018
I wanted a full size truck and my wife wanted an SUV. The Honda Ridgeline is a perfect compromise and we are both very happy we purchased it. It is comfortable, drives nice and loaded with features. Cant go wrong with a Honda!
We inquired about a new vehicle to lease and ended up with the showroom model which was just what we were looking for. The next week we saw a great looking toy and purchased that also. Working with Jerry and Keith was awesome and very quick for busy people.
Very comfortable ride and quality finish.
by Local Easton resident from Easton
December 4, 2018
The truck met all of needs, is the right size for our family and has a great ride. Look forward to having this truck for years to come.
As usual, the service at this dealership was excellent. I am always satisfied.
Excellent Mid-sized truck!
by VaraGuestHouse.com from Garden City, TX
October 3, 2018
I LOVE my 2013 4WD Ridgeline truck with Sport trim. Bought it brand new and it’s been nothing but good to me so far. It came in very handy when we were out in Ruidoso,NM one winter season when a blizzard came through. The truck got around great even without chains. It’s fun to drive and has a very quiet interior. The black exterior and awesome stock wheels make it look VERY cool (when it’s clean - ’’).
My last two cars prior to buying my first Hyundai in 2008 were BMW's. I bought this, a Santa Fe, to help with our move into our new home. I kept this car for over 7 years, and still enjoy driving it. No one problem. Although I did have to buy a battery a few years ago. I also bought a car for my daughter at this dealership and just ordered a 2016 Tuscon for myself. They are honest, they don't play games with prices. I wish my Lexus dealer ( wife's car ) were half as good
First I Truck I have owned.
by Cubz Wyn from Etna, OH
October 25, 2018
It has great looks, handles like a luxury vehicle, and has all the features I need. Hope to drive it for many years to come.
#Ask4coach! John Madden is your go to guy! He worked with me in such a great way! Not pushy, not overly professional. He was all about what’s best for me! I made the transition from leasing a Honda to leasing a Nission and he made this transition so easy! His customer service skills are one you will not forget and one you will forever appreciate. #Ask4Coach
A woman that loves her first Honda Ridgeline!
by ~Marianne from Albany, NY
August 1, 2018
My truck is a beauty! I bought my 2012 Honda Ridgeline used with 94,000 miles, no complaints. Not only is she pretty driving down the highway, she hauls my kayaks with ease! It is so convenient to just load them in the back, and the hidden trunk is an added storage bonus. I really love that it has a full back seat for passengers, nice leg room and they ride comfortably. I love my Honda Ridgeline!
Service was completed much quicker than expected. Passenger side airbag was serviced per Honda recall, and multi-point inspection was completed. I did not expect this inspection, but was quite pleased with it.
Love the RTL-E and the comfort of the ride!
by JJ - Truck Lady from Six Mile,SC
November 20, 2018
Love everything about this truck
Combines an SUV and a truck well
together for a very comfortable ride!
Will definitely recommend this vehicle
to anyone interested in a truck or SUV
We did some pre-negotiations before we got to the dealership and expected a bait and switch. Non of that! And Adrian was awesome to work with and made it so much easier. We had to leave in a rush after buying the car and he made sure we came back at another date to make sure we knew how all the technology worked. It was so much easier working with someone we feel we could trust.
So comfy and easy that you’ll forget it’s a truck
by BobB from Souderton
November 9, 2018
I’ve owned it for two years now and it been the best vehicle I’ve owned. I’m 52, so I’ve driven plenty. I do computer work, so I do not need a tradesman-level truck. I need a long-distance commuter vehicle that lets me haul a mountain bike or make a run to Home Depot. It’s nice to know that I can pull a 5000-lb camper if I want to.
The Black Edition is a pricey truck, but it is an easy driver.
I highly recommend Surprise Honda. I had been car shopping for a few months, but Surprise Honda is the only dealership who impressed me.
Every single person I met at their dealership was super friendly and helpful! They didn’t waste my time looking at cars i had no interest in.
They really listen. They showed me the exact car i wanted with all of my “must haves.” The facility is gorgeous. I’m looking forward to my service appointments and the Starbucks coffee!
Great overall vehicle but.......tiny annoying.....
by B from DALLAS, tx
December 5, 2018
The truck is overall very well thought out and has many unique and creative features. Very comfortable vehicle overall.
Best example of non off road city truck.
However been to the shop couple of times with weird issues, nothing major and covered under warranty but still very annoying.
Alex is really nice and very personable I am definitely going to return!
Love the unique look and built-in storage area
by Ridgelineguy from orland park, il
November 6, 2018
This truck was a blast. Love the style, interior and also great because it gets you high above the traffic so you can be safe.
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