I was thoroughly satisfied with the way that the Autobarn Countryside Service & Parts Team worked together to ensure my 2009 Passat was ready for Winter. Swap of the Winter Wheels & Tires was seamless as always thanks to Brien Akers inventory management skills. The oil change was routine amd Bob advised me that I had a couple of minor issues that needed attention to which I had him take care of one on this visit and will most likely attack the second on the next visit. Drop off and pickup were smooth and this time I even grabbed a snack from their Customer area before browsing the showroom. Joe
Was approached by Freddy when we came to the dealer. He was very friendly and enthusiastic. He was helpful and easy to deal with. Time spent at the dealer was shorter than I had anticipated for the purchase of a new vehicle. I absolutely love my 2019 Forester!!
Once you go to a few dealers you start to see a trend of how they just want to sell you a car. This was one of my last three places on my list to visit but it easily became my last. The salesman, Bryan Garcia I believe, was extremely helpful and broke away from that role of a pushy salesman. He answered all my questions and made me really feel like he actually cared I left happy. For all future car purchases I will definitely be coming to Bryan first for help before anyone else. I could have hoped for a better experience.
Tamara Hollaway was an excellent sales person! She was patient with me and very helpful. She made the whole process of getting a new vehicle a pleasure. She was very enthusiastic and had a wonderful personality shining through. I would definitely recommend her to anyone seeking a new car!
We were very impressed with the courteous, helpful Sales staff that assisted us with the purchase of our preowned Honda CRV. We had some specific vehicle features that we were interested in. Our sales associate, Terry Scott, did an excellent job in finding a vehicle that met our needs. All the associates that were involved in the purchase of our vehicle treated us with respect. I would highly recommend this dealership for the purchase of a Honda!
This place knows how to take care of a customer. Always quick and urgent to offer a ride to where ever you want. They explain all their work in detail and give you pointers on how to extend the life of your car. Big shout out to Mark for being the nicest service rep I've ever dealt with.
We have bought several cars from Kurt and the experience has always been great!! He works diligently to get one the most fair and honest deal a customer could expect. Employees like him are the main reason for retention of customers like myself!!+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
My sales guys "Ben" is friendly and knowing what you looking for, if it not on property he will search for the one you choose and will working on the best prices. Also will walk you though the features on my car, showing what it can do. And follow up how you doing after the purchase. Whenever I have questions Ben trying to help out either by phone or stop by the dealer.
Very Easy Access, no headaches, was in for a 40K service which was performed with no issues & done timely. Also I found that if in need of parts after calling around Planet Toyota had a better price on what I was looking for & had advised on other related parts on sale. Would recommend!
VICTOR the new SERVICE MANAGER is the BEST thing to ever happen to the Hyundai dealership in Palatine!! His "'Red Carpet" Service is why I will continue to come to the Dealership for service .
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