The was the easiest new car purchase I have ever had. The trade value was top notch and the purchase price was competitive. I expected resistance on the price I was expecting to pay, they matched the best deal I negotiated with by another dealer further away. This is a car dealer, and yes they are in it to make money. Be informed using all the resources available and don't expect to be deserving of any more, haggling make a car buying experience miserable.
Answer to the questions in my title is Heck YES!! I worked with Jay Johnson and he was a fantastic sales person. From the beginning Jay made me fell comfortable and at ease that this was going to be an easy process, and he delivered. Jay is very personable and when working with him it’s not all sell sell sell. He asks questions about you, and makes it about you and not what’s best for him. He makes the process about you. If you want a experience you will never forget and a place to send all your friends and family. I recommend Jay Johnson. Even after the process was over he has been very helpful. I found that some of the weather stripping was coming off from inside the door, I called him and he immediately set me up with Pam in service and rectified the situation without a blink of and eye. Thank you both. Again I definitely went to the right dealership, had the right sales person and got the right price, because Jay made the experience PRICELESS!!!
Heritage Honda in Westminster gave me hands down the best car buying experience I could???ve asked for! They made the process so easy and worked with me every step of the way. They were willing to work with me and make it less stressful. I will definitely recommend them to everyone and will use them in my next purchase!!
Ryan is one of the best salespeople this dealership has. He is a very technical person and he definitely knows his cars. He explained to us almost every question we asked in a technical perspective. We were to 4 other dealers before this dealer and thought this dealership would also push us towards buying their car but these people are really nice. They didn't try to force us in taking their car but rather helped us understand exactly what we were looking for. Starting from the Email from Lori till the purchase from Ryan and Robert, my experience was very smooth. Robert is definitely a nice manager as well. We ended up buying our favorite Honda Clarity from this dealership...:)
I cannot say enough about how wonderful the staff is at Heritage Honda Westminster! Ernie was very patient and provided outstanding service. I did not feel pressured, and he was extremely courteous and professional. It was a great experience, and I absolutely love my new Honda CR-V EX-L!! I highly recommended this dealership and Ernie Kosmakos! It was also a pleasure working with Stephanie Proukou in Finance and Bill Spradbrow!! Thanks!!
Over the years, we have bought three cars from Heritage Honda in Westminster, MD. Our salesperson each time was Robert Mason. Dealing with Rob was an absolute pleasure. He listened to what we wanted and didn't want in our next car, showed and different options, answered all of our questions and never pressured us into making a decision. We chose a new Honda Pilot and are very happy with our decision. We love Honda for their reliable, well-made cars, and we love Rob Mason for his professionalism, knowledge and assistance in making our most recent car-buying experience a pleasure!
My wife and I recently purchased a 2018 Honda Clarity at Heritage Honda. Our salesperson, Rob Mason, was courteous and knowledgeable of the car model and accommodated several test drives for us. We did not feel pressured to make this important purchase decision, which we really appreciated. We felt that we ended up with the perfect car to suite our needs at an excellent price. Overall, we are satisfied customers!
Had an amazing experience at Heritage Honda Westminster! Ryan was our salesman and really provided a very professional but personal service. No pressure and was willing to go above and beyond to make us happy. My husband and I came together to the dealership and because we are new to the area I wasn???t comfortable driving home in the dark so Ryan again went above and beyond and delivered the car to our house! I highly recommend Heitage Honda and if you want outstanding service ask for Ryan Craig ????????????
I had the best experience at Hampstead Pre-owned….I really wish I would have found them earlier on in my search for a car; not only do they have such a wide variety of cars…but the best thing is that from the minute you walk into the shop, they treat you like family. I worked with Brian who was so friendly and so easy going. I test drove everything I was interested in…and then test drove again :) He answered all of my questions and just was so incredibly down to earth.
They made the process of signing the sale paperwork so seamless and easy. They made sure I understood everything and even made a follow up call to make sure all was going well.
I will definitely be recommending them to friends and family and when I am in the market for another vehicle I will be going back to do business with them again. I cannot reiterate enough how fortunate I feel having found this place.
NEW CAR PURCHASE: Tim Moats was excellent to work with. He was recommended by a friend. I called on Tuesday and discussed what we wanted to purchase and ask if we could schedule an appointment to meet on Wednesday. Tim was scheduled off the Wed before Thanksgiving but came in to meet us. He was excellent thru the entire deal. The evening of delivery he took time with my husband to review all the options, paired his phone, explained each feature in detail and filled vehicle with gas (38 gallon tank!). Picked up on a Thursday and he called on Saturday to see if we had any questions or concerns. This is our 6th Toyota and Tim made vehicle purchase one of the best.
Our salesman, Micah Youngbar, once again gave us impressive and responsive customer service. (We are repeat customers). He came in twice on his days off to make sure that we were happy and taken care of. I have yet to visit a friendlier and more responsive dealership than Hagerstown Honda and I visited or contacted four area Honda dealers before purchasing our new 2018 Honda CRV LX. Ian Smith was also responsive with all of my internet inquiries before my on-site visit to the dealership.
Stacy Crabtree was a tremendous help in guiding me through the process of purchasing my first vehicle. My husband has always handled this process, but with his passing I was dreading doing this on my own. My son was a great support, but Stacy was very kind, patient and understanding through the entire process. He never pushed me or pressured me, but answered every question and eased my uncertainty. Each person I spoke to was very kind and helpful. I think the other gentleman I talked with was Rick but I'm not sure, I'm bad with remembering names. I have already recommended Stacy to a friend of mine needing a new SUV. Thank you Kia for your help in this difficult task for me!
My 12 year-old car was making an unusual whistling noise when people were seated in the back which I suspected was emanating from the rear differential. It was time to move on. The salesman was very low key and made the purchasing process easy.
Sean Gilbert, sales, has thorough product knowledge and it was a pleasure to work with Sean through the buying process. He answered all of our questions, but gave just enough input so that we could make the decision without feeling any pressure.
All of the team at Rahal are efficient and very customer service oriented!!
Rahal offers great pricing without a hassle! We were also impressed with the depth of inventory and outstanding facility.
I had a great experience working with Rod and Mitch. I'd definitely come back to these guys again. I can't wait to put the top down and cruise!!!
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