Sales lady was very personable, not pushy and listened to my needs and wants. I was in and out in 2 hours and felt quite comfortable with finance manager as well. He took his time with me to explain everything and answer my questions. I love my new vehicle and am very happy with the deal that I was able to get. I won't go anywhere else :)
Service was completed much quicker than expected. Passenger side airbag was serviced per Honda recall, and multi-point inspection was completed. I did not expect this inspection, but was quite pleased with it.
Kory seems like a good guy. But I was really surprised how little Fairfield was to work with me on price / financing / etc.... considering my family has bought a few cars there and I know people in the area. Mind you, per KBB we got a fair deal on the 2015 Pilot. Hopefully it lasts us! But most of all I was very disappointed in the fact we got one key and that was not disclosed to me ahead of time: We need at least 2 keys and would prefer an additional valet key. But 2 keys is standard and I think it was intentionally kept from us. I would very much appreciate a $200 refund so I can have keys made.
Awesome Experience in Service-Sales a different story
by NICHOLAS.PAGLIARO524 from DealerRater.com
December 1, 2018
Service Department is awesome. Sales Department was terrible. I ended up purchasing a Pilot Elite at Faulkner due to Sales person perception that I wasnt buying. Lost a sale but gained a service customer.
Like a lot of people buying a car is not at the top of our list of fun things to do, but Rob and the staff at Fairfield make it as easy as possible. This is our second car purchase from Fairfield Honda and Rob Olmo helpled us out on both of our purchases.
we had a slow leak for over a week. low tire pressure would come one, we would add air and then recalibrate. I called early Tuesday morning and said this was the only day I had off and they had me in at 2:30 same day. Within an hour the tire was fixed and we were happily on our way. The service guys are always pleasant and informative about what is occurring.
Dealt with Kevin on a new Tacoma ,he never pressured us and the service is great. The Toyota dealership is the cleanest around. We have dealt with other Toyota dealerships in the past but we will come back here again?!
Sales and service department a little disconnected
by Jim from DealerRater.com
December 5, 2018
Salesperson (Travis) was great: friendly, responsive to messages, and right to the point with no unnecessary back and forth on pricing. Easiest and most stress free purchase from a dealer that I've ever had. Service department was the opposite, I was pretty dissatisfied. Impossible to make an appointment within a reasonable amount of time which left me covering the entire cost to fix some minor issues myself that would have otherwise been converted under warranty -- had I been able to get the car in to them to have them work on it in a reasonable amount of time. Lack of after-the-sale service ruined an otherwise positive experience for me at this dealership.
Professional service technicians and friendly and knowledge service writers. Work was done in a timely manner and done correctly the first time. Strongly recommend Fairfield Honda and any of the auto groups.
I recently purchased my third Nissan Murano from Blaise Alexander Nissan. Since the car I wanted was not in their inventory, they quickly found and transported that car to their dealership. The sales people have always been very helpful and I know I will get quality service after I buy the vehicle.
Will recommend dealer to anyone second vehicle I have bought from Blaise Alexander
The service team and The Sales team are awesome best dealer I ever dealt with
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