I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
The last two times I have been in for service the customer service reps act like they are doing you a favor by helping you. They sit behind their desk and don’t come out into the garage to greet you when you drive up. When I walked in to where they are seated they all just sit there and act like you are interrupting them. My lease is up in a few months and their customer service has me thinking about going elsewhere for a new car
Steve Compton! Thank you so much for working with us! We had a wonderful experience and are in love with our new vehicle! You are awesome! Such a joy to work with! Will definitely reccomend to others! Thank you, The Duncan's
Doe was a great help to me in locating the best type of car for my 16 year old daughter. While we didn’t buy while we were there, we’re keeping in touch in case something comes in. Thank you for your patience with us and our picky car buying habits!
This is the second time I have used the service department for my Sante Fe. Each time the team members that I have had contact were professional and very helpful. On this visit a small request was overlooked. And b I mentioned during final review of the service the service manager immediately sent my car back in and had the issue resolved in less that 10 minutes. I have been very pleased with each interaction.
We did not buy from them. The one year old car with 30,000+ miles on it was priced above the norm, even by Kelley Blue Book standards. No negotiations available. So didn't buy. Nothing more. I'd recommend people to try, it doesn't hurt. But just be weary, you lose 3 years worth of manufacturer warranty, in just one year.
Buying process, quality of repairs, facilities rated 3's, because it wouldn't submit as "n/a". So these are not a true rating. Wanted to rate "n/a".
Ms Rose Marie and Winston are awesome people they worked with me when I didn't have full payment great used n new cars I recommen anyone to this place never experience this kind of respect and courtesy from all they deserve all stars
Raul responded to my request for a test drive right away. The car was in very good condition both for the interior and exterior. Financing was fast and I got the same rate as my bank. Hertz made everything easy. Thanks!
Fozi was an amazing sale man I appreciate it. I would greatly recommend people to come here I been so stressed and New Wave took every bit of that away. The entire staff is great.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.