I drove an hour and a half to go to this dealership. I bought a Jeep Compass yesterday and I was completely pleased with my experience and everyone I met there from Mike the internet guy, Joe my salesman and Frank in finance, everyone was awesome.
So finally we bought 2018 Jeep Grand Cherokee Summit. I've been to 10 different jeep dealers in Chicagoland and got no where with advertised price, instead got poor service and left with frustrations. Finally my frustration ended with positive experience at Larry Roesch Jeep. I purchased a SUV one step better than what was looking for.(Jeep High Altitude to Jeep Summit) Sales Person Louie Zaino was strait forward, prompt, friendly and listen to all my needs and budget. Louie and manager Chandra made our purchase process easy without lots of BS. Good Job.Louie & Chandra. Thank You.
Drove up to Castle Honda to look at a car we seen posted on Cars.com. After finding the car, we were able to look at it without being rushed by salespeople . The used car department is laid back yet professional with excellent customer service Ali & Josh were great to work with!
The overall experience was nice. The sales associate was nice. But when I got home and lifted the hood. I realized I immediately needed new filters, new oil. Top of the antifreeze the windshield wiper fluid was empty. Everything was good until then. Then I was just irritated and realized I was going to be paying a few hundred dollars to get everything up to par.
Needed to purchase a newer used car for my daughter. We had a very good purchase experience with our sales person Jason and the rest of the staff. No pressure and the pricing is below KBB. Hertz Car Sales in Crystal Lake is a new found gem for me. They will now be considered for any future car needs.
If you truly thothought you had no chance then Her
by Darryl Herring from CALUMET CITY
November 19, 2016
These people should be given a purple heart award for care and understanding of their customers. They take pride in helping and finding ways to get you driving and approved. They have truly shown to go the extra mile
I was a little put off by the fact that they were going to send me off without a copy of my multipoint inspection. When I brought it to the attention of the two service providers, they confirmed the only thing that came up was the three services (spark plugs, fuel injector, coolant flush) that they had told me about. Regardless, I wanted a copy of it for my records should anything happen or come up. Instead of asking the tech for it, the female service advisor just grabbed a blank one and marked everything 'green.' How do I know at that point that the inspection was even done? Quite frankly, this is the second dealership I've visited, and after countless issues with Kia overall, I am thankful my car is paid off and I will never get another one again.
This is a great place! I needed a commercial truck, and after a lot of searching I found G Motorcars had two units that met my needs...so I had a choice. How great is that? They were easy to deal with, I saw other trucks with more miles and more money, but spent less and got less miles & more equipment here. This is the place to shop for your next car or truck.
In my search for a new vehicle, I experienced a couple of different kind of salesmen (at other dealerships) Salesman #1- Much Too Pushy Salesman #2- Didn't have any answers to my questions, nice person but I want someone who at least knows their vehicles. And then...there is Randy Boyd who was just right. He was most helpful & accommodating to taking care of business for my purchase of a new vehicle. Thanks to Randy, Business Mgr. Mark Anderson and last but not least - The one who detailed my new vehicle.
Fernando was AMAZING, you can tell he truely loves his job and loves the customers. He took his TIME to help me choose a car I wanted and wasn’t too pushy. I drove over an hour to come here and would definitely come back!
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