Service Manager John W. cares!
November 9, 2018
I dropped my car off overnight with a note explaining there was an odd sound and it could be the brakes. I also requested they do an overall inspection and inform me of any upcoming problems, , and to also do an oil change. A service writer somehow misinterpreted my note, . The note said to contact a friend of mine AFTER 12 noon if he couldn't get me. Instead, he woke her at about 7:30am. I had to DRAG out an apology! She works later in the day and wasn't getting up for a couple of hours. This was incredible because the only thing my friend said was to follow what the note said then call me when its done. There was no reason to call anyone. I got my The bill was $900 and the sound was still there. REALLY upset, we contacted the service manager John W. John apologized, read the note, said it was clear and there shouldn't have been a problem, He either located and fixed the sound himself or had it done, no charge to me, and showed me the money the dealership ate to do this was over $150., I was not returning until dealing with John W.!! If he, or someone exactly like him remains there, I will be a returning customer because I feel confident any problem will be resolved respectfully with a long-term customer in mind!