I HATE buying a car because of all the games you have to play. Here, there were no games. Prices are posted. Either you want the car or you don't. They will offer you a fair price for your car. Either you take it or you don't. No pressure, no games. Just very nice people who were very helpful. This will be the first place I look when looking for another car. I love that you can shop online, put a hold on the car and go and look at it when it is convient for you. None of this, "I can't promise it will still be here tomorrow." games. They will hold it up to 7 days. I only asked for 2 days. It gave me enough time to look around and decide that I really did want the car at Carmax. Love my car, loved the experience. Try them first if you don't like the car buying game.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Everyone was very helpful in finding the right vehicle for me. The salesman, John M. was very knowledgeable about the vehicles and helped narrow down my search and get a deal that was acceptable to me. The finance guy, John L. worked hard to secure the financial arrangements getting me the lowest interest rate possible.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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