Holly did any awesome job from start to finish. She did whatever it took to get us the best deal possible working with what we had. She was very informative and touched all the bases and made sure we were happy with everything. Great job Holly!
Matt is awesome as is the entire staff at Lithia. This was a 30,000 service which would take 2-3 hours so I was offered a drive home. I elected to stay in the waiting area and do some work on my laptop.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I was in mammoth and my trunk latch broke right before a snow storm on thanksgiving weekend and it wouldnt close at all. Everybody was closed and I was far from home and very worried. Luckily I called Toyota in Carson on Monday morning and they were nice enough to have me come in and get the problem fixed right away without an appointment and it was miraculous. this is all thanks to Rolando who was working there. they got the part ordered and they fixed the car the following day and I was on the road. I really appreciated that because I was in a bit of a situation I couldn't drive very far with a broken trunk and usually it takes a while to schedule an appointment so I give these guys an amazing person and consider themselves a lifesaver.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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