Beautiful facility, shows great promise and still head and shoulders above the other local Jeep dealership (Galeana) but 6 contacts and an about hour to only schedule the appointment for an oil change, tire rotation and them to see if something qualifies for a warranty issue.... unacceptable. No appointments available for at least two weeks out and no way to confirm appointment time online or even by phoning the dealership directly. They can???t even tell you who your service advisor is... once I arrived I found I didn???t even need an appointment after all because they dont handle that type of warranty work for Mopar Service Plans. I have to call Chrysler direct to schedule. Service advisor seemed nice enough but not very knowledgeable and pretty stressed. They???re new so I???ll cut some slack, but guessing management needs to do some better training. Still not sure about why it took 6 contacts to schedule an appointment.. there must have been 15 girls in a bullpen area that handle scheduling who were seemingly just sitting around and chatting. Not great, but not as awful as Galeana. Will give them a second chance and re-review.
Hertz was my first stop of the day for car shopping. I had checked their website and saw a great selection of cars. My salesman was Chuck, who did an outstanding job as we test drove multiple vehicles before I found the one. From there it was easy, chuck kept me informed throughout the day on the status of the vehicle and when it would be ready to be picked up. I would recommend buying your car from chuck at hertz.
From start to finish, Jeanine was professional, attentive and the definition of PERFECT customer service. She is a star! Ed, the finance manager was patient in answering any of my questions and very informative. I've purchased a number of cars in my lifetime and this, by far, was the best car-buying experience I have ever had.
Everyone at Gettel Hyundai provides first class costumer service. They are not pushy and truly want you to be happy with your decisions. Kevin Was my sales associate and made the car experience easy and stress free.
Salesman ( Richard Stewart ) was excellent.
Very professional, with good follow up.
The finance person ( cash deal ) insisted on going through all the extra warrenties after being informed we were not interested. Not impressed.
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